Nestled amidst the bustling city of Mount Waverley, Hotel Bruce County offers a relaxing and stylish retreat for business and leisure travellers alike. With comfortable accommodation, exceptional services, and a selection of captivating facilities, we aim to facilitate an unforgettable experience for every guest.
Accommodation: Your Home Away from Home
At Hotel Bruce County, we cater to diverse travel needs. Our 38 guest rooms range from cozy Executive Twin Rooms to spacious Executive Suites and luxurious Garden Suites. Each room features contemporary furnishings, individually controlled air conditioning, and ample natural light.
Executive Suites
For those seeking a luxurious experience, our Executive Suites offer a private and tranquil sanctuary. Complete with a separate living area, ensuite bathroom with a corner spa bath, and a private outdoor setting, these suites provide an exceptional level of comfort and relaxation.
Garden Suites
Escape to a serene oasis with our unique Garden Suites. Located on the ground level, these spacious suites open directly onto a private garden courtyard, offering a quiet and tranquil atmosphere.
Event Planning & Functions
Hotel Bruce County is the perfect venue for your next gathering or event. Our experienced team can cater to a variety of functions, including conferences, staff training sessions, workshops, product launches, cocktail parties, birthday parties, and more.
Why Choose Hotel Bruce County?
- Friendly and attentive staff dedicated to exceeding your expectations
- Comfortable and spacious accommodation options
- State-of-the-art event facilities and renowned catering services
- Convenient location in Mount Waverley, close to shopping, dining, and entertainment
- Unparalleled guest experiences and attention to detail
Disappointing Stay
The reviews reveal a mixed bag of experiences at this hotel, with several guests expressing disappointment and frustration. The new owners seem to have let the place go downhill, with reports of unclean pools, overgrown gardens, and run-down rooms. Guests have also complained about poor communication, noise, and bad service.
Facilities and Amenities
The pool and spa are reported to be filthy, and the internet is only available for an additional cost. The ironing board was not clean, and the iron ruined a guest's shirt. The restaurant is also closed, and the food is not fresh.
Staff
Some guests have experienced poor service from the staff, while others have received friendly and attentive service. There are reports of immature workers and some staff seem to be unfriendly.
Value for Money
Several guests have expressed disappointment with the value for money, with one guest saying they made a mistake by booking an extra night and then being charged for it. Another guest was asked to wait 3-4 business days to receive their deposit back.
Highlights
However, there are some positive reviews as well. One guest had a great experience with a company retreat, praising the clean rooms, ideal meeting room, and spectacular food. Another guest's mother had a great stay, finding the staff to be amazing and the food and service to be good.
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