Business Details
13 Years
experience
Your Trusted 3PL and Direct Mail Partner in Sydney
At A&O Print, Mail & Fulfilment, we are your dedicated partners in ensuring seamless product and message delivery, combining 11 years of industry expertise with cutting-edge technology. As an Australia Post Bulk Mail Partner, we serve over 700 Australian and international clients, including globally recognized brands, with 3PL fulfilment, direct mail, and printing solutions. Our tech-enabled inventory management integrates with 40+ e-commerce platforms, offering same-day shipping and secure warehousing.With a team of specialists like Gareth Thomas (Managing Director) and Lina Halim (Production Director), we prioritize client needs through personalized service, proven accuracy, and a commitment to resolving logistical challenges efficiently. Our 4.95-star rating from 150+ reviews underscores our dedication to reliability, flexibility, and exceptional customer satisfaction.
Services
3PL Fulfilment
Direct Mail
Business Printing
Ad-hoc Fulfilment
Warehousing
Pick & Pack
Bulk Mail
Inventory Management
Same-Day Shipping
E-commerce Integration
Details
- Year established: 2013
Highlights and features
- We have over 11 years of experience in 3PL and direct mail services.
- Our team consists of certified experts with 20+ years of distribution experience.
- We offer tech-enabled inventory management and seamless e-commerce integrations.
- We provide 24/7 personalized customer support for urgent needs.
- We guarantee pick & pack accuracy and secure, organized warehouse storage.
Associations and certifications
- Australia Post Bulk Mail Partner
What people say
Outstanding service
Friendly and helpful
Exceptional execution
Quick communication
Flexible and delivered exactly what we asked for
Services
3PL Fulfilment
A&O Print, Mail & Fulfilment's 3PL Fulfilment services offer secure warehousing, same-day shipping, and inventory management tailored for e-commerce businesses. Our tech-enabled systems integrate with 40+ platforms, ensuring seamless order processing and real-time tracking. Clients benefit from competitive pricing, dedicated account managers, and scalable solutions for startups, scale-ups, and established retailers.
Direct Mail
As an Australia Post Bulk Mail Partner, we provide end-to-end direct mail solutions, including addressed and unaddressed campaigns. Our services include data handling, printing, and postage optimization to secure the best rates. Ideal for marketing promotions or transactional mail, we ensure high-quality presentation and timely delivery for businesses targeting local or national audiences.
Business Printing
A&O Print, Mail & Fulfilment delivers high-quality business printing for letters, brochures, flyers, and magazines using digital, offset, and web printing technologies. Our services cater to personalized or bulk needs, ensuring crisp visuals and timely delivery. Clients rely on us for complex projects like variable data printing and urgent turnaround requirements with consistent quality assurance.
Ad-hoc Fulfilment
Our Ad-hoc Fulfilment services handle one-time or irregular projects like kitting, bundling, and product sampling. With dedicated warehouse staff, we manage storage, assembly, and shipping for promotional campaigns or special events. This service is ideal for businesses needing flexible, cost-effective solutions without long-term commitments or in-house resources.
Warehousing
A&O Print, Mail & Fulfilment provides secure, organized warehousing with real-time inventory tracking and climate-controlled environments. Our facilities support pick & pack operations, inventory management, and logistics coordination. Designed for scalability, our storage solutions ensure fast order processing, reduced loss, and efficient handling of retail, promotional, or operational inventory for businesses of all sizes.
People
Gareth Thomas
Managing Director
Gareth Thomas, Managing Director at A&O Print, Mail & Fulfilment, brings expertise in direct mail and data-driven marketing, having collaborated with industry leaders like Adobe, BMW, and Google. His leadership drives strategic growth and client-focused solutions.
Lina Halim
Production Director
Lina Halim, Production Director with 11 years in direct marketing, oversees critical projects for global brands like Chanel and UGL. Her focus on precision and client satisfaction ensures seamless execution of complex campaigns.
Brian Plain
Warehouse Manager
Brian Plain, Warehouse Manager, ensures A&O Print, Mail & Fulfilment's facilities operate efficiently with robust security and inventory systems. His expertise in logistics optimization supports fast, accurate order fulfilment and client trust.
Hendro
Production Lead
Hendro, Production Lead, excels in troubleshooting and meeting tight deadlines. His technical skills and dedication ensure high-quality output and timely delivery for A&O Print, Mail & Fulfilment's diverse client base.
David Thomas
Customer Success - 3PL and Direct Mail
David Thomas specializes in customer success, understanding client needs to streamline logistics and direct mail operations. His problem-solving approach and personalized support help businesses achieve growth and operational efficiency.
Questions
What technology do you use for logistics and inventory management?
We use leading WMS software for real-time tracking and reporting, allowing clients to monitor orders and inventory via a secure dashboard with monthly detailed analytics.
How do you handle communication and reporting?
Clients access real-time order status through their dashboard, with account managers available for detailed analysis and insights to optimize logistics performance.
How do you ensure the security and safety of goods in storage?
Our warehouse features CCTV, alarm systems, and fire safety compliance to protect inventory, ensuring secure storage and minimal risk of loss or damage.
Can you provide customised logistics solutions tailored to specific needs?
Yes, we design bespoke solutions during our discovery process, including custom pick faces, promotional flexibility, and tailored integrations to enhance operational efficiency.
How do you deal with logistics questions or issues that arise?
Clients can contact their account manager or directly reach our warehouse team for immediate issue resolution, ensuring minimal disruption and prompt communication.
Do you offer urgent direct mail services?
Yes, we prioritize urgent campaigns, often delivering within 24 hours, with expertise in fast-tracking data, artwork, and production for time-sensitive projects.
