Business Details
29 Years
experience
Trusted Insurance Brokers in Myrtleford
Established in 1997, Ovens Valley Insurance Brokers (OVIB) has built a reputation for delivering tailored insurance solutions to businesses and individuals across Australia. Our team of specialists prioritizes understanding client needs, offering personalized advice to navigate risks effectively. As a proud member of the Steadfast group and the National Insurance Brokers Association (NIBA), we leverage industry expertise and a network of over 150 insurers to secure competitive pricing and comprehensive coverage. With offices in Myrtleford and Bright, we combine local knowledge with national resources to simplify insurance transactions and provide ongoing support. Our brokers hold advanced qualifications, including Diplomas in General Insurance and Insurance Broking, ensuring clients receive expert guidance.We emphasize transparency, ethical practices, and long-term relationships, advocating for clients during claims processes. Over 25 years, our team has accumulated nearly 100 years of combined experience, specializing in commercial, personal, and strata insurance. We invest in technology to enhance service efficiency while maintaining a personal touch. Our commitment to community and client-centric values underpins every recommendation, ensuring policies align with individual and business-specific risks. From small car insurance policies to large business portfolios, we deliver peace of mind through customized solutions.
Services
Commercial Insurance
Personal Insurance
Claims Assistance
Risk Management
Insurance Broking
Details
- Year established: 1997
Highlights and features
- Our brokers have nearly 100 years of combined insurance industry experience.
- We provide tailored solutions instead of one-size-fits-all policies.
- Access to Steadfast network with coverage from 150+ insurers.
- Local expertise serving Myrtleford, Bright, and regional Australia.
- Dedicated claims advocacy ensures optimal client outcomes.
Associations and certifications
- National Insurance Brokers Association (NIBA)
Services
Commercial Insurance
Commercial Insurance protects businesses from financial losses due to property damage, liability claims, or operational disruptions. We assess industry-specific risks to design policies covering assets, employees, and legal obligations. Our brokers negotiate with insurers to secure competitive rates and comprehensive terms tailored to your business size and sector.
Personal Insurance
Personal Insurance safeguards individuals and families against unforeseen events like accidents, illnesses, or property loss. We offer policies covering life, health, home, and vehicle risks, ensuring financial stability during crises. Our approach balances affordability with adequate coverage, avoiding gaps that could lead to self-insured losses.
Claims Assistance
Claims Assistance streamlines the process of filing and resolving insurance claims, minimizing stress and delays. Our team acts as your advocate, liaising with insurers to ensure fair and timely settlements. We provide guidance from documentation submission to final resolution, prioritizing your interests throughout the process.
Risk Management
Risk Management identifies potential threats to your business or personal assets and implements strategies to mitigate them. We analyze exposures like natural disasters, legal liabilities, or operational failures, recommending preventive measures and insurance solutions. This proactive approach reduces the likelihood of claims and enhances long-term resilience.
Insurance Broking
Insurance Broking connects clients with optimal coverage by comparing policies from 150+ insurers. We evaluate your needs, budget, and risk profile to recommend customized solutions. As Steadfast members, we leverage industry expertise and negotiation power to secure competitive pricing and terms aligned with your requirements.
People
Katie Ivone
Director
Katie has over 15 years in financial services, including roles at ANZ and Insurance Advisernet. She joined OVIB in 2017, bringing structured operations and client-focused strategies. Her expertise spans commercial and personal insurance, with a focus on tailored solutions. Outside work, she manages a beef cattle farm and enjoys gardening and netball.
Steve Prince
Director
Steve holds Diplomas in General Insurance and Insurance Broking and is a Certified Insurance Professional. With experience at Allianz and Steadfast, he specializes in complex risk management. He joined OVIB in 2016, offering technical expertise and broker relationships. He enjoys outdoor activities and local community engagement.
Marnie Bussell
Account Executive
Marnie has 20 years in insurance, working with insurers like Suncorp and as a broker. She focuses on commercial lines and strata policies, combining product knowledge with digital expertise. Currently completing her Insurance Broking Diploma, she serves diverse industries. She has a passion for technology and rural community involvement.
Carmel Ardern
Account Assistant
Carmel has over a decade at OVIB, excelling in client relations and underwriter negotiations. A Myrtleford local, she understands regional client needs and ensures personalized service. Her background in personal lines insurance supports tailored policy solutions. She values family time and local community connections.
Michelle McMahon
Administration
Michelle has 20+ years in insurance, including roles at Medibank and Allianz. She transitioned to OVIB after raising her family, bringing underwriting and strata insurance expertise. Her focus is on efficient client service and policy administration. She balances a busy family life with restoring classic cars and exploring local cuisine.
Questions
What payment methods are available for insurance premiums?
We accept EFT, cheque, credit card (with a 0.80% surcharge), instalments, and premium funding through Elantis.
Should I always choose the cheapest insurance policy?
No. The cheapest policy may omit critical coverage. We prioritize tailored solutions that address your specific risks.
How do I lodge an insurance claim?
Call us at 03 5752 1151 or submit a claim form online. Our team will guide you through the process promptly.
Why should I use an insurance broker instead of buying directly?
Brokers advocate for you, offering independent advice and access to multiple insurers, ensuring optimal coverage and value.
What if I have a complaint about my insurance service?
Contact us directly for resolution. If unresolved within 21 days, escalate to Steve Prince or the Australian Financial Complaints Authority (AFCA).
