Trust us to deliver your most valuable assets
At COPE Sensitive Freight, we pride ourselves on being Australia's first choice in sensitive freight. With depots in all capital cities and major centres, including Launceston, Cairns, Townsville, Albury, and Newcastle, we offer tailored, secure, and reliable service to our customers. Our expert team provides end-to-end solutions, dedicated account and project management, clear communication, right-fit solutions, and quality control at every stage of delivery.
Our Expertise
Our team of industry experts has extensive knowledge and experience in handling sensitive freight across various industries, including:
- Healthcare: We understand the importance of delivering medical equipment and supplies efficiently and safely.
- IT, Power, and Telcos: Our team is trained to handle high-value technology equipment with care and precision.
- Gaming: We provide specialized logistics solutions for the gaming industry, ensuring timely and secure delivery of equipment.
- Print: Our experts handle sensitive print equipment with care, ensuring minimal disruption to your business.
- High-Value Equipment: We offer customized solutions for the transportation and storage of high-value equipment, including project management and installation services.
Our Services
COPE Sensitive Freight offers a range of services designed to meet the unique needs of our customers. Our services include:
- Project Management: Our experienced project managers work closely with our customers to develop customized solutions, ensuring timely and efficient delivery of sensitive freight.
- Freight Forwarding: We provide domestic and international freight forwarding services, ensuring your cargo reaches its destination safely and on time.
- Warehousing and Storage: Our national network of 14 depots provides secure and efficient storage solutions for sensitive freight, including short and long-term storage options.
- Distribution Management: We offer customized distribution management services, including container management, pallet consolidation, and specialist packing.
- Installation and Commissioning: Our team of experts provides installation and commissioning services for high-value equipment, ensuring minimal disruption to your business.
Our Commitment
At COPE Sensitive Freight, we are committed to providing exceptional service to our customers. We pride ourselves on our attention to detail, level of care for the product, and onsite experience. Our team is trained to handle complex freight movements, including high-risk work such as dogging, rigging, and working at heights. We also have licenses to store, transport, and install specialized freight.
Delivery Issues
The reviewers have expressed their frustration with the delivery service, citing issues such as packages not arriving on time, delivery drivers running out of time, and lack of communication from the company.
Poor Customer Service
Many reviewers have mentioned that the customer service is unhelpful, rude, and unresponsive. They have experienced long hold times, and when they finally speak to a representative, they are not assisted with their issues.
Lack of Communication
Reviews have highlighted that the company does not provide adequate communication regarding delivery times, tracking information, and updates on package status.
Unreliable Tracking System
The tracking system has been reported to be unreliable, with many reviewers stating that the system is not updated, and they are left in the dark about the status of their packages.
Overall Dissatisfaction
The reviewers have expressed their dissatisfaction with the company, stating that they would not recommend it to others and would advise against using their services.
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