Transforming Smiles, Transforming Lives
Mastercraft Home Improvements is a renowned roofing company based in South East Queensland, with over 22 years of experience in providing top-notch commercial and residential roofing services. As the winner of 11 HIA Awards for Excellence, we have established ourselves as one of the most trusted and reliable roofing specialists in the region.
Our Story
Our journey began with a simple mission: to provide exceptional roofing services that meet the highest standards of quality, safety, and customer satisfaction. Over the years, we have honed our skills, expanded our team, and refined our processes to ensure that every customer receives an unparalleled level of service. Today, we are proud to have served over 11,000 happy customers, with a reputation built on trust, reliability, and excellence.
Our Services
At Mastercraft Home Improvements, we offer a comprehensive range of roofing services designed to meet the unique needs of our customers. Our services include roof replacement, roof restoration, roof repairs, rebedding and repointing, commercial roofing, gutters, sunlights, and whirlybirds, asbestos roof replacement, and solar panel installation. We also offer exclusive solar and roofing packages that provide customers with a convenient and cost-effective way to upgrade their homes.
Our Commitment to Quality
We take pride in our commitment to quality workmanship, ensuring that every project is completed to the highest standards. Our team of licensed, trained, and insured professionals is dedicated to providing exceptional service, respecting our customers' homes, and maintaining a clean and safe work environment. With a 7-year workmanship and roof membrane warranty, we stand behind our work, guaranteeing that every customer receives a superior level of quality and service.
What Sets Us Apart
At Mastercraft Home Improvements, we believe that our customers deserve the best. That's why we use only the highest-quality materials, designed to withstand the harsh Queensland conditions. Our exclusive roof membrane is specially designed to provide a leak-free, protected, and visually appealing roofing solution that meets the unique needs of our customers. With a focus on customer satisfaction, we strive to exceed expectations, providing a level of service that is unmatched in the industry.
Summary of Customer Reviews for MasterCraft Roof & Solar
MasterCraft Roof & Solar has received a mixed bag of reviews from customers. Here's a summary of the feedback:
Positive Feedback
The majority of customers have been extremely satisfied with the service provided by MasterCraft. Many have praised the professionalism, quality of work, and responsiveness of the team. Positive comments include:
- "They did an amazing job on replacing the metal roof on our challenging character home."
- "MasterCraft listened carefully to our needs and went beyond that in terms of customer service and quality of product and workmanship."
- "The work has transformed the appearance of our home."
Negative Feedback
However, some customers have had issues with the company, including problems with professionalism, quality, and responsiveness. Negative comments include:
- "Just don't. Screws rusted after apparently being repaired."
- "Three years and still waiting for my roof to be repaired correctly."
- "Spoke to Brett from Mastercraft who barely looked at the roof before quoting me. Then never followed up."
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