A Family-Run Business with a Commitment to Quality & Customer Service
Francis Plumbing & Gas Fitting emerged in 2010 as a family-run business driven by a dedication to exceptional customer service and quality workmanship. Led by Duane Francis, the company has grown into a comprehensive home maintenance and repair service covering a wide range of needs.
Our Expertise
We offer a diverse range of services to cater to the diverse needs of our clients. Our skilled team of professionals can handle:
Heating & Cooling
- Central heating installation, repair & servicing
- Gas log, space heating & wall furnace installation & repair
- Split system & evaporation cooling installation & repair
- Maintenance of natural gas, heating & cooling systems
Plumbing & Gas Fitting
- Repairing & replacing taps, showers, toilets, and more
- Addressing gas leaks & line repairs
- Installing & maintaining water filters & tanks
- Performing leak detection & repair services
Home Maintenance & Repairs
- General repairs & maintenance
- Concrete & painting services
- Bathroom & laundry renovations
- Handyman repairs & yard cleanup
Retail Showroom & Expert Advice
Our spacious retail showroom features a wide range of heating, cooling & plumbing products. Our knowledgeable staff can provide expert advice on choosing & installing the right products for your needs.
Commitment to Quality & Customer Service
At Francis Plumbing & Gas Fitting, we prioritize:
- Quality workmanship: Our team of skilled professionals use only the highest quality materials and adhere to strict industry standards.
- Customer service: We are committed to providing outstanding customer service through prompt responses, clear communication and personalized attention.
- Transparency: We provide free quotes, detailed estimates and upfront pricing to ensure transparency and trust.
Call us today or visit our showroom to experience the Francis Plumbing & Gas Fitting difference!
Overall Experience
Francis Plumbing received a mix of positive and negative reviews, with the majority being 5-star ratings.
Positive Feedback
The positive reviews praised the company's customer service, with many reviewers commending the team's responsiveness, punctuality, and professionalism. The plumbers were described as friendly, efficient, and skilled, with several reviewers expressing their satisfaction with the quality of work and value for money.
Services
The services provided by Francis Plumbing were varied, including hot water installation, oven installation, gas fitting, heating system repair, and air conditioning installation. The reviewers were generally happy with the services provided, with some exceptions.
Negative Feedback
The negative reviews criticized the company's communication, quality of work, and value for money. Some reviewers experienced issues with the team's responsiveness, while others felt that the work was not done to a high standard or was overpriced.
Areas for Improvement
Francis Plumbing could improve their communication between employees and customers, as well as ensure that their staff are educated on the importance of customer service. Additionally, the company should review their pricing strategy to ensure that it is competitive and transparent.
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