Harness the power of the sun for a brighter future
AllGlass Goulburn proudly stands as a locally-operated business offering a comprehensive range of high-quality aluminium windows and doors throughout the Goulburn region. We are committed to exceeding expectations and delivering outstanding customer service every step of the way.
Who we are
AllGlass Goulburn forms part of the renowned AllGlass Group, encompassing various businesses dedicated to providing exceptional glass and aluminium solutions across regional south west NSW. Led by passionate owners David and Kate Marshall, we have consistently grown and flourished by fostering a collaborative and customer-centric approach.
What we offer
Our expertise extends beyond simply selling products. We offer:
- Expert advice: Our experienced team will guide you through the selection process, ensuring the perfect windows and doors for your unique needs.
- Quality craftsmanship: We manufacture aluminium window and door systems in-house, guaranteeing superior craftsmanship and attention to detail.
- Unparalleled customer service: We prioritize open communication, transparency, and responsiveness throughout the entire process.
Products and services
We offer a diverse range of aluminium window and door solutions, including:
- Windows: Enhance the comfort and aesthetics of your home with a diverse selection of high-quality windows.
- Doors: Experience seamless indoor-outdoor connections with stunning architectural doors.
- Security doors: Enjoy the benefits of fresh air with secure and stylish security doors.
Our commitment
At AllGlass Goulburn, we are driven by a passion for delivering exceptional customer experiences. Our mission is to "set a new standard in glass and aluminium solutions and delivering WOW through service and experience." We are committed to providing more than just products, but a genuine, personalized journey for every client. We go above and beyond to ensure your complete satisfaction.
Overall Assessment
The reviewed business has received a mixed response, with a 3-star rating from the author, Phill Gaul. The main issues highlighted are difficulties in getting through to the company over the phone and long booking logs, suggesting a need for more staff, particularly a receptionist. However, the service provided once contact is made is deemed satisfactory, with fair and reasonable prices. The reviewer suggests that the business would benefit from hiring an additional worker to reduce the length of booking queues and improve communication with clients.
Strengths
- Fair and reasonable prices
- Good service provided once contact is made
Weaknesses
- Difficulty in getting through to the company over the phone
- Long booking logs
- Need for more staff, particularly a receptionist
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