Kerry Logistics is a leading provider of comprehensive logistics and supply chain solutions across industries and continents. With extensive expertise in air freight, ocean freight, land freight, and industrial project logistics, we offer tailored solutions to meet your specific needs.
Air Freight
As an IATA agent, we manage all aspects of air freight transportation, including pickup, consolidation, customs clearance, and delivery to your customers worldwide. Our team of experienced professionals ensures efficient and timely delivery of your goods.
Ocean Freight
Through our extensive network with ocean carriers, we offer reliable and cost-effective ocean freight services for all your cargo needs, including FCL and LCL shipments.
Integrated Logistics
We seamlessly integrate all aspects of your supply chain, from production and warehousing to transportation and delivery, to optimize efficiency and cost-effectiveness.
Industry-Specific Solutions
Our dedicated experts understand the unique challenges and requirements of various industries, including:
- Fashion & Lifestyle: Expertise in handling delicate apparel, footwear and accessories.
- Electronics & Technology: Sophisticated handling of electronics and technology equipment.
- Food & Beverage: Specialized capabilities for food safety and temperature-controlled logistics.
- FMCG: Extensive experience with bulk and packaged goods.
- Pharmaceutical & Healthcare: Adherence to strict regulations and quality standards.
Beyond Logistics
We also offer:
- E-commerce Supply Chain Solutions: Managing the complexities of online orders and deliveries.
- Express Customs Brokerage: Streamlining the clearance process for international shipments.
- Insurance Brokerage: Comprehensive coverage for your goods in transit.
- Consulting: Comprehensive assessments and recommendations for optimizing your supply chain.
Our Values
At Kerry Logistics, we stand by the following values:
- Customer Focus: We are driven by providing exceptional customer service and building lasting partnerships.
- Innovation: We embrace innovation and technology to deliver smarter and more efficient solutions.
- Integrity: We uphold the highest ethical standards and transparency in all our dealings.
- Sustainability: We are committed to minimizing our environmental impact and working with sustainable partners.
- Global Network: We leverage our vast network to offer comprehensive coverage and competitive rates.
Poor Communication and Delivery Issues
The majority of reviewers expressed frustration with Kerry Logistics' communication and delivery services. Many customers reported that their parcels were stuck in transit for extended periods, with no updates or responses from the company's customer service team.
Delays and Inconsistencies
Several reviewers experienced delays in receiving their parcels, with some waiting for over a month without any updates. In some cases, the delivery team claimed to have attempted to deliver the parcel, but the customer was at home and never received it.
Unresponsive Customer Service
Reviewers consistently reported that the customer service team was unresponsive, with some waiting for weeks or even months for a response to their queries. Phone calls and emails were often left unanswered, leaving customers feeling frustrated and ignored.
Negligence and Carelessness
Some reviewers felt that the company's employees were negligent and careless, with one reviewer claiming that the courier had charged them more than the agreed-upon delivery fee.
One Positive Experience
However, one reviewer praised the excellent customer service they received from Christopher Baker, who helped their company in a time of need.
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