Wheelchair Man, a trusted provider of aged care and rehabilitation products, has been serving hospitals, aged care facilities, and the general public since 2003. Originally located in West Footscray, we relocated to our current premises at 473 Ballarat Road, Sunshine, Victoria in 2012. Our commitment is to provide our clients with the best possible outcome for their needs. We achieve this by offering a wide range of quality products, backed by our knowledgeable and friendly staff who are always ready to help identify the best solution for each individual situation. Our services include hire, repair, and advice, ensuring that our customers receive old-fashioned service with a modern touch.
Our Services
At Wheelchair Man, we believe in providing a comprehensive range of services to our customers. Our services include:
- Hire - We offer short-term hire for those who have a temporary need or who have not yet decided to buy. We have a range of products available for hire, and our team is always happy to discuss your specific needs.
- Parts - We carry a wide range of parts for items that we sell. If you purchased from us, we will do our best to assist you in finding the right part for your product.
- Support - We stand by our products and support our customers. We want to ensure that you have the correct item for your needs and will help you achieve the best outcome possible.
- Repairs - We service and repair everything we sell for its service life. Our team is experienced in repairing a wide range of products, ensuring that you get the most out of your purchase.
- Advice - Our team is always available to provide advice and guidance on our products. We believe in empowering our customers with the knowledge they need to make informed decisions.
Product Range
We offer an extensive range of products, including wheelchairs, walking frames, walking aids, walkers, bariatric standard and smaller size, toilet and continence, scooters, ramps, portable ramps, lifting chairs, bedroom and bathroom aids, and accessories. Our product range is regularly updated as new products come to market, ensuring that we remain innovative and up-to-date while maintaining the quality and reliability that our customers have come to expect.
Our range includes some of the newest products on the market, such as the Pride C101 Riser Recliner Powerlift, 4 Wheel Walker - Drive Side Folding, WM1010D - Tri-Walker Includes Bag, Kitchen Stool With Arms, Bella Dual Motor Recliner, Pride C1 Powerlift Recliner - Single Motor, Pride C6 Powerlift Recliner - Dual Motor, and Rookie comfort footstools. Our team is experienced in identifying the best product for your specific needs and can provide guidance and advice to ensure that you make an informed decision.
Hire Equipment Agreement
We offer a hire agreement for our products, which can be downloaded from our website. Our hire agreement is designed to be simple and easy to understand, ensuring that you know exactly what you are agreeing to when you hire one of our products.
Catalogue
Our extensive product range is regularly updated on our website. A basic copy of our catalogue is available to download, which includes a wide range of our products. Our catalogue is quite long and may take some time to download, but it provides a comprehensive overview of our product range.
At Wheelchair Man, we are committed to providing our customers with the best possible service. We believe in old-fashioned service with a modern touch, ensuring that our customers receive the best possible outcome for their needs. Whether you are looking for a wheelchair, walking frame, or any other aged care or rehabilitation product, our team is always available to help.
General Impression
Most customers were extremely satisfied with the service at the store, highlighting the knowledgeable and friendly staff, reasonable pricing, and a wide variety of appliances for different disabilities. Many customers appreciated the staff's helpfulness, including assistance with product selection, fitting, and adjustment.
Staff Performance
The staff at the store were consistently praised for their knowledge, courtesy, and helpfulness. They were always willing to assist customers in finding the right product for their needs and provided detailed information on how to use the products.
Product Range and Pricing
The store offers a wide range of mobility aids, and customers appreciated the variety of products available. Pricing was generally considered to be reasonable, with some customers even finding the prices to be negotiable.
Customer Service
Customers were very pleased with the customer service at the store, particularly the staff's ability to understand and cater to their specific needs. Staff members were also commended for their patience and understanding when dealing with customers with disabilities.
Negative Experiences
A few customers had negative experiences, primarily related to issues with product delivery and setup, as well as one instance of unhelpful and rude staff behavior.
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