Business Details
13 Years
experience
Emergency
services
Award-Winning Mortgage Brokers in Perth
Primus Home Loans is a dedicated mortgage brokerage firm with over a decade of experience in the finance and property industries. Founded on principles of exceptional customer service and tailored financial solutions, we specialise in first home buyer loans, refinancing, construction financing, and investment property loans. Our team holds prestigious industry awards, including The Adviser Better Business Award for Best Customer Service Individual (2017) and Australian Loan Administrator of the Year (2018).With access to over 25 lenders and 1,000 loan products, we prioritise client education and long-term relationships, offering concierge services and annual loan reviews to ensure ongoing financial optimisation. Our expertise in navigating complex lending scenarios and commitment to stress-free service delivery has earned us 5-star reviews across platforms.
Services
First Home Buyer Loans
Refinancing Services
Construction Financing
Investment Property Loans
Loan Reviews
Details
- Year established: 2013
Highlights and features
- Award-winning customer service since 2013
- Access to 25+ lenders including major banks
- Free annual home loan reviews
- Dedicated concierge service for first home buyers
- Specialist support for complex lending scenarios
Associations and certifications
- The Adviser Better Business Award
- Australian Broking Awards
What people say
Amazing service
Saved thousands annually
Professional and friendly
Stress-free process
Expert guidance
Services
First Home Buyer Loans
Specialised financing solutions for first-time property purchasers. Our team provides comprehensive guidance through deposit requirements, borrowing capacity assessments, and lender selection. We offer concierge services to streamline the process and educational resources to ensure informed decision-making. With access to exclusive lender offers, we help clients achieve home ownership with confidence and financial clarity.
Refinancing Services
Expert assistance in optimising existing home loans to reduce interest costs and improve financial outcomes. We analyse current lending arrangements to identify savings opportunities through rate reductions, product switches, or debt consolidation. Our clients have saved over $7,400 annually through strategic refinancing while gaining access to enhanced loan features and improved customer service.
Construction Financing
Tailored financial solutions for property construction and development projects. We coordinate with builders and lenders to manage progress payments and ensure timely project completion. Our expertise covers land loans, construction staging, and final settlement processes. Clients benefit from our industry connections and understanding of complex builder-lender requirements to deliver seamless construction financing outcomes.
Investment Property Loans
Strategic financing solutions for property investors at all experience levels. As registered Property Investment Professionals of Australia members, we provide portfolio growth strategies and tax-effective loan structures. Our services include equity unlocking, cash flow optimisation, and access to investment-specific loan products. We support clients from their first investment property through to large-scale portfolio management.
Loan Reviews
Comprehensive assessments of existing mortgage arrangements to identify savings opportunities. We evaluate interest rates, loan features, and repayment structures to ensure optimal financial positioning. Our annual reviews have consistently delivered thousands in annual savings for clients while improving loan flexibility and service quality through strategic lender transitions.
People
Mel Primus
Director
With over 15 years in finance, Mel established Primus Home Loans in 2013. Winner of The Adviser Better Business Award 2017 for Best Customer Service, she specialises in complex lending solutions and investor financing while maintaining hands-on client support from application to settlement.
Alicia Primus
First Home Buyer Coach
Qualified Property Investment Adviser with 4 years' experience. Recognised as Australian Loan Administrator of the Year 2018, Alicia focuses on educating young millennials about property ownership. She provides tailored guidance for first home buyers through her 1-on-1 coaching program.
Kristie Byrne
Client Liaison
15-year industry veteran with expertise in credit policies and complex loan scenarios. Appointed in 2017 to manage growing client demand, Kristie ensures smooth communication between clients, lenders, and internal teams while maintaining compliance with financial regulations.
Questions
What home loan services do you offer?
We specialise in first home buyer loans, refinancing, construction financing, investment property loans, and loan reviews through our panel of 25+ lenders.
Are you qualified mortgage brokers?
Yes, our team includes award-winning brokers with certifications from Property Investment Professionals of Australia and The Adviser Better Business Awards.
How quickly can you process a loan?
Our industry connections enable fast assessments, with some approvals processed in under 12 hours from application lodgement.
Do you charge fees for your services?
Our brokerage services are typically commission-based through lenders, though specific loan products may have associated fees disclosed upfront.
Can you help with bad credit situations?
Our experience with complex lending scenarios allows us to find solutions for non-standard credit situations through our diverse lender panel.
What areas do you service?
While based in Perth, we provide mortgage services to clients across Western Australia and Australia-wide through digital platforms.
