At Toorak Travel, we believe that travel is not just about visiting new destinations, but about exploring new and exciting experiences that can change the way we think and live. Our team of Virtuoso travel specialists is dedicated to providing you with personalized travel experiences that are tailored to your unique needs and preferences.
Our Expertise
With years of experience in the travel industry, our team has undergone rigorous training to become experts in the art of travel. We are proud members of several of the world's finest brand experiences, including Virtuoso, which provides us with unparalleled access to exclusive travel products and services. Our specialists are always abreast of the latest global premium products and trends, ensuring that you receive the best advice and guidance when planning your trip.
Our Services
At Toorak Travel, we offer a range of services designed to make your travel experience seamless and unforgettable. From luxury cruises to bespoke itineraries, our team will work with you to create a customized travel plan that meets your unique needs and preferences. Our services include:
- Luxury Cruising: We are one of Australia's premier cruise specialists, with associations with the very best Cruise Lines and continued consultant development to ensure our clients receive only the best advice.
- Travel Publications: Be informed of all the latest world-class destinations and itineraries through our travel publications, fine-tuned for the luxury traveler and containing only the most exclusive and discerning destination programs available in the world today.
- VIP Film Nights: We offer specialist Film Nights to highlight the latest travel destinations for our clients, chaired by expert representatives from Toorak Travel's world-class group of Travel Partners.
Our Commitment
At Toorak Travel, we are committed to providing our clients with unparalleled service and support. Our specialists are available 24/7 to provide assistance and guidance, ensuring that you have a seamless and enjoyable travel experience. We pride ourselves on our attention to detail, personalized service, and dedication to delivering unique and unforgettable travel experiences.
Our Partnerships
We are proud to have partnered with some of the world's most exclusive travel brands, including Virtuoso, to provide our clients with access to the world's most luxurious and exclusive travel experiences. Our Luxury Partners are of the highest calibre, offering access to some of the world's most exclusive travel experiences.
Overall Experience
The reviews paint a mixed picture of Toorak Travel, with some customers having a positive experience while others had a horrible time.
Customer Service
Customer service seems to be a major area of concern for some customers. Some reviewers mentioned that the owner, Julie, was rude, abrupt, and unprofessional in her interactions. They had to constantly follow up with her to get information, and she failed to keep her promises to reply to emails. On the other hand, some reviewers found Julie to be helpful and professional in planning their holidays.
Booking and Refunds
Some customers had issues with booking and refunds, particularly during the pandemic. One reviewer was stuck with a booking that couldn't be refunded, and they had to finalize it at a higher cost. Another reviewer was happy with the credit they received with an extra 10% value due to Covid-19.
Staff Knowledge and Expertise
Some reviewers praised the staff's knowledge and expertise, particularly as a Virtuoso Agency, which offers added benefits on hotels and cruises. However, others had negative experiences with staff, citing poor telephone manners, inflexibility, and mistakes in handling their bookings.
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