At Stratco, we are proud to be one of the largest producers and marketers of quality building and home improvement products in Australia, with a network of stores throughout the country. Our commitment to manufacturing excellence, research, and development has enabled us to establish ourselves as a leader in the industry.
Our Story
Our story began with a vision to provide high-quality building and home improvement products to the Australian market. Over the years, we have expanded our network of stores, invested in state-of-the-art manufacturing facilities, and developed innovative products that meet the evolving needs of our customers. Today, we are proud to be a household name, synonymous with quality, excellence, and customer satisfaction.
Our Services
We offer a wide range of services to our customers, including:
- Patio and Verandah Installations: Our team of experts can design and install custom patios and verandahs to suit your home and style.
- Carport and Roofing Solutions: We provide a range of carport and roofing solutions to protect your home and family from the elements.
- Shed and Fencing Solutions: Our shed and fencing solutions are designed to provide functionality, durability, and style to your outdoor space.
- Gardening and Landscaping: Our gardening and landscaping services help you create a beautiful outdoor oasis that's perfect for entertaining and relaxation.
- Financing Options: We offer flexible financing options to help you achieve your outdoor living dreams without breaking the bank.
Manufacturing Excellence
At Stratco, we take pride in our manufacturing facilities, which are equipped with the latest technology and staffed by skilled and experienced team members. Our commitment to manufacturing excellence has enabled us to produce high-quality products that meet the stringent Australian and International Standards.
Research and Development
We invest heavily in research and development to ensure that our products are innovative, practical, and meet the evolving needs of our customers. Our team of designers, programmers, and engineers work tirelessly to develop new and existing products that are superior in design, practical in application, and meet customer needs.
Our Commitment to Quality
At Stratco, we are committed to providing our customers with the highest level of quality, service, and support. We believe that our commitment to quality, innovation, and customer satisfaction has enabled us to build a loyal customer base and establish ourselves as a leader in the industry.
Service Issues and Concerns
- Jake Fenders mentioned the customer service is unreliable with staff not knowing their own products and services.
- Lucille Baker noted mixed reviews based on staff members, with some being fabulous while others were quite entitled and arrogant.
- Nathan Ulrich had a frustrating experience with a 2 Door Foldable Cabinet order, including receiving incorrect information about delivery status and no follow-up calls.
- Simone Murdock was not satisfied with the service as she never received her roofing order and had difficulties with reimbursement.
- Boris had no response to his email for a curved patio quote despite sending it three times.
- Christopher Godfrey's experience with a Stubbie shed installation was disappointing due to missing critical pieces, with no support available on a Saturday to resolve the issue.
- Non - Human had a terrible experience with late responses, forgotten orders, and wildly different quotes for a single job.
- Riki Diaz felt spoken down to by a consultant when asking for specific double gates, and wouldn't recommend the store to anyone.
- Nodd Scott had issues with delivery, including wrong days and no flexibility to correct the problem.
Positive Experiences
- Lucille Baker mentioned receiving fabulous help from the Canningvale store and phone lines.
- William Freddie noted that the staff member at the Malaga store was helpful.
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