Your local hot water experts since 1985. How can we help?
At Australian Hot Water, we pride ourselves on being the trusted name in the hot water industry for over 35 years. Since 1985, we have built a reputation on providing prompt, quality service at competitive rates. Our conveniently located branches throughout Sydney, Canberra, and Newcastle stock all the leading hot water brands, including Rheem, Rinnai, Dux, Aquamax, Vulcan, Bosch, Sanden, and Zip.
Our Expertise
As specialists in hot water systems, we have developed a deep understanding of the intricacies of hot water systems and the leading brands that offer them. We are authorised service agents for a range of household-name brands, ensuring that our customers receive the highest level of service and support. Our expertly trained and qualified team is equipped to diagnose and fix problems quickly, making us the go-to choice for hot water emergencies.
Our Promise
We believe in delivering a high-quality service and backing it up with a quality guarantee on all our work. You can have confidence in the knowledge that we will deliver a premium service that meets your expectations. Whether you're experiencing leaky taps, lukewarm water, or struggling with an old hot water system, we're here to help.
Our Services
We offer a range of services to cater to your hot water needs. Whether you're looking to buy, install, repair, or service your hot water system, we've got you covered. Our services include:
- Service and repairs for all types of hot water systems
- Installation of new hot water systems
- Maintenance and servicing to ensure your hot water system runs efficiently
- Hot water emergency service, available 24/7
- Warranty registration and management
- Strata management and property management services
Our Team
Our team of experts is dedicated to providing exceptional customer service and support. We employ fully qualified tradespeople who are fully authorised and certified by the leading hot water system manufacturers. We pride ourselves on our efficient and courteous staff who will treat your home with respect and get the job done on time.
Our History
Since 1985, we have been the trusted name in the hot water industry. We've built our reputation on providing prompt, quality service at competitive rates. We've grown to become one of the largest and most respected hot water providers in the country. Our history and reputation speak for themselves.
Our Customers
Our customers are the heart of our business. We understand that hot water systems are a vital part of modern living, and we're here to ensure that you have hot water when you need it. Our customers appreciate our friendly, qualified, and on-time service, as well as our competitive pricing and quality guarantee. We strive to build long-term relationships with our customers and become their go-to choice for all hot water needs.
Overall Quality of Service
Aussie Hot Water (AHW) has received generally positive reviews from customers, with many praising their efficient, transparent, and fairly priced services. However, some customers have reported negative experiences, including high prices and questionable business practices.
Positive Aspects
Many customers have praised AHW for their prompt and efficient service, with some scheduling same-day appointments. Some technicians have also been commended for their professionalism, communication, and attention to detail. Customers have appreciated the transparent pricing and lack of pressure sales tactics.
Negative Aspects
A few customers have reported high prices and questionable business practices. One customer was quoted an exorbitant price for a hot water system and was pressured into making a decision. Another customer was charged an unusually high call-out fee for a relatively minor issue. Furthermore, some customers have expressed frustration with the lack of transparency in the pricing and estimates provided by AHW.
