Protecting Your Home, Protecting Your Future
Since 1994, Sanctuary Pest Control and Termite Management has provided nil-odour pest control and termite inspections for homes, businesses, and strata plans throughout Byron Bay and surrounds from Ballina to Nimbin and north to Murwillumbah, Terranora, and Banora Point. Our team of experts is dedicated to providing effective and eco-friendly solutions to eliminate pests and termites, ensuring the safety and well-being of our clients and their properties.
Our Services
At Sanctuary Pest Control and Termite Management, we offer a comprehensive range of services designed to cater to the unique needs of our clients. Our services include:
- Termite inspections and treatments to eradicate the colony, including the queen, and provide ongoing protection options
- Pre-purchase pest inspections for peace of mind when purchasing property
- Pest control services to control a wide range of pests, including cockroaches, spiders, ants, rats, mice, mosquitoes, fleas, wasps, and bees
- Commercial pest control and termite management solutions for businesses and strata plans
- Pre-construction termite certification and new build services
- Building and pest inspections for peace of mind
Our Expertise
Our team of experts has extensive knowledge and experience in managing and controlling pests, including termites, cockroaches, spiders, ants, rats, mice, and more. We understand the importance of providing effective solutions while minimizing disruption to our clients' daily lives and the environment. Our commitment to using eco-friendly and environmentally responsible methods ensures that our services have a minimal impact on the environment.
Our Mission
At Sanctuary Pest Control and Termite Management, our mission is to provide our clients with effective and eco-friendly pest control and termite management solutions that ensure the safety and well-being of their properties and the environment. We are dedicated to building long-term relationships with our clients, providing them with peace of mind, and protecting their investments.
Why Choose Us
Sanctuary Pest Control and Termite Management is the trusted choice for pest control and termite management in Byron Bay and surrounding areas. With over 25 years of experience, our team of experts has the knowledge, skills, and expertise to provide effective solutions tailored to our clients' unique needs. Our commitment to eco-friendliness, reliability, and customer satisfaction sets us apart from the rest.
Company Reputation
Sanctuary Pest and Termite Management has received an overwhelmingly positive response from customers, with most reviewers praising their excellent service and professionalism.
Customer Service
Ross, a representative from the company, has been consistently commended for his friendly, efficient, and informative approach. Many customers have expressed their gratitude for his knowledge, helpfulness, and willingness to address their concerns. He has been described as polite, thorough, and professional.
Communication
However, one customer reported poor communication and bullying tactics from the company, citing a significant deterioration in service since being taken over by Rentakil. This negative feedback stands in stark contrast to the overwhelmingly positive responses from other customers.
Quality of Service
The company's services, including termite management, rodent control, and spider treatments, have been widely praised for their excellence. Customers have reported great results and have consistently recommended Ross and the company to others.
Key Strengths
Excellent customer service
Knowledgeable and helpful technicians (Ross Y in particular)
Professional approach
Prompt and efficient service
Key Weakness
Poor communication and bullying tactics (reported by one customer)
