Experience the difference with The Joneses Estate Agents
Bay & Basin Plumbing, Gas & Hot Water is a family-operated business serving the residents of Nowra, Jervis Bay, St Georges Basin, and surrounding areas since 1985. With over 30 years of experience in the plumbing industry, our team of highly skilled and licensed plumbers are committed to providing you with exceptional service, exceptional results.
Our Expertise
We offer a comprehensive range of plumbing, gas, and hot water services, encompassing both emergency repairs and planned installations. Our services include:
Standard Services
- Hot water system installation, repair, and replacement
- Gas appliance installation and servicing
- Tap and faucet repair and replacement
- Drain cleaning and repair
- Heating system maintenance and repair
- Pipe repair and replacement
- Toilet repair and installation
- Leak detection and repair
Specialized Services
- Annual backflow testing
- Gas and electric hot water heater repairs
- Gas heater servicing
- Cold water work and drainage management
- Plumbing renovations and installations
- Sanitary plumbing services
- Water pressure testing and management
What Sets Us Apart?
- Experienced and certified plumbers: Our team holds the necessary licenses and certifications to perform all types of plumbing work safely and efficiently.
- Dedicated to quality: We prioritize attention to detail and use high-quality materials to ensure lasting solutions.
- Competitive pricing: We believe in offering fair and transparent pricing, ensuring you get value for money.
- Exceptional customer service: We value clear communication, respectful interactions, and personalized solutions.
Local Expertise, Global Knowledge
As a local business, we understand the unique needs of our community. Our plumbers are familiar with the specific regulations and challenges of our area, ensuring that your plumbing needs are met with expertise. We combine local knowledge with global plumbing expertise to deliver reliable and sustainable solutions.
Satisfaction and Quality of Service
The majority of reviewers are extremely satisfied with the service provided by Robert and Bay & Basin Plumbing. They praise him for being on time, thorough, professional, and valuable. Many reviewers have used the service multiple times and highly recommend Robert to others.
Punctuality and Responsiveness
Reviewers rave about Robert's punctuality, with some mentioning that he arrived at the agreed-upon time or even earlier. Responding quickly to emergency situations is also a significant advantage of Robert's service.
Quality of Work
Reviewers commend Robert for his attention to detail and commitment to quality work. He is described as "extremely thorough" and "knowledgeable." The installation of new hot water systems, appliances, and pipe work is also praised for being done efficiently and effectively.
Professionalism
Reviewers consistently mention Robert's professionalism, friendliness, and willingness to explain everything in a clear and concise manner. These traits have earned him a reputation for being reliable and trustworthy.
Value for Money
Many reviewers appreciate the value they received for their money, with some mentioning that Robert's quotes were transparent and included all necessary services. One reviewer was particularly pleased to find that there were no hidden extras compared to other companies.
Dissatisfaction and Areas for Improvement
Unfortunately, one reviewer, Jose Santo, was left feeling disappointed and disatisfied with the service. He mentioned that the problem was not fully resolved and that he was told it would cost extra to rectify the issue. He expressed disappointment with the way the issue was handled and felt it was not fair to have to put up with it for the life of the product.
