Empowering Our Community to Live Life to the Fullest
Our Vision, Our Mission, Our Values
Active Physiotherapy Mackay is a leading physiotherapy clinic in the Mackay region, established in 2009. We're dedicated to providing comprehensive, patient-centered care, empowering individuals to achieve their full potential and regain functional movement.
Who We Are
Our team of 14 experienced physiotherapists, an exercise physiologist, remedial massage therapist, and assistants are backed by an experienced administration team. We are passionate about working collaboratively to deliver personalized treatment plans and achieving positive outcomes for every patient.
Our Services
We offer a wide range of services designed to address a variety of conditions and needs, including:
Musculoskeletal Conditions
- Sports injuries
- Back and neck pain
- Headaches
- Muscle, joint, and ligament sprains/tears
- Arthritis
- Sciatica
- Vertigo/dizziness/vestibular rehabilitation
Women's Health
- Pelvic pain & pelvic floor muscle rehabilitation
- Ante-natal and post-natal care, including mastitis
- Incontinence of bladder & bowel/prolapse
- Sexual dysfunction
Men's Health
- Prostate rehabilitation
- Erectile dysfunction
Other Services
- Dry needling
- Exercise programs
- Neurological physiotherapy
- Home rehabilitation
- Occupational health services
- Telehealth consultations
Our Approach
We take a holistic approach to physiotherapy, treating the whole person rather than just the symptoms. We combine manual therapy, education, and rehabilitation exercises to restore function, reduce pain, and prevent re-injury.
We believe in working with you as an individual, collaborating to set achievable goals and empower you to take control of your health.
Overall Experience
The majority of reviewers have expressed their satisfaction with the service they received, praising the friendly and caring attitude of the staff, physiotherapists, and reception team.
Positive Aspects
Staff and Physiotherapists
Many reviewers have praised the exceptional service provided by the physiotherapists, including Dem, Suz, Josh, Isaac, Jemma, Matt, and Ginny. They were described as knowledgeable, helpful, and caring, going above and beyond to ensure the patients' needs were met.
Reception Team
The reception team was also commended for their friendly and lovely demeanor, making patients feel at ease.
Appointment Process
Some reviewers appreciated the ease of booking appointments online and the flexibility of the physiotherapists in accommodating their needs.
Negative Aspects
Reception Issues
One reviewer had a poor experience with the reception team, citing rudeness and a lack of care. They felt disrespected and were asked to pay upfront without being given any information or assistance.
Time Management
Another reviewer noted that appointments did not always run on time, which caused some inconvenience.