When quality service and time matters, think Ausfast Couriers.
At Ausfast Couriers, we pride ourselves on being one of the most trusted same-day freight specialists in Victoria. With our extensive network covering metropolitan Melbourne and regional Victoria, we offer reliable, efficient, and personalized services tailored to meet the unique needs of our clients. Our commitment to delivering exceptional customer service, combined with our innovative business improvement processes and cutting-edge technology, sets us apart from other courier companies.
Our Vision and Mission
Our vision is to be the number one trusted courier firm in Victoria, and our mission is to deliver time-sensitive services with a personalized touch, utilizing the best team who have a high care factor for all our stakeholders. We are passionate and service-oriented, guaranteeing reliability and timeliness, while maintaining a caring and family-focused approach. Honesty and integrity are at the core of our values, ensuring that we always deliver on our promises.
Services
Our core business is offering time-sensitive same-day delivery services to regional Victoria, specializing in Bass Coast, South Gippsland, East Gippsland, Yarra Valley, Latrobe Valley, West Gippsland, Outer South East Metro, North & Western Suburbs, Mornington Peninsula, and other surrounding areas. We provide online booking, track and trace facilities, electronic invoicing, and more, making it easy for our clients to manage their logistics efficiently.
What Sets Us Apart
What sets us apart from other courier businesses is our commitment to the quality of service, our knowledge of each individual business's needs, and our ability and willingness to change and restructure to better service our clients. Our superb customer service, guaranteed reliability, and unbeatable customer reviews make us the preferred choice for businesses and individuals alike.
Areas We Service
We service a vast network of suburbs and areas across Melbourne and regional Victoria, including but not limited to Mornington Peninsula, Latrobe Valley, Bass Coast, South Gippsland, East Gippsland, Yarra Valley, West Gippsland, Outer South East Metro, North & Western Suburbs, and more. Please contact us for a full and detailed list of suburbs and areas we service.
Overall Experience
The overall experience with Ausfast Couriers seems to be positive, with most reviewers expressing satisfaction with the service.
Delivery
Delivery was a highlight for many reviewers, with several mentioning prompt and speedy delivery. Some reviewers were even pleasantly surprised to receive their packages earlier than expected. However, one reviewer experienced a delay due to a sorting error, but it was resolved quickly and efficiently.
Communication
Communication was also a strength, with reviewers praising the company's response to enquiries and concerns. The drivers were also commended for their polite and courteous interactions.
Issues with Delivery
One reviewer had a negative experience with a delivery driver who was afraid of cats and dogs, which affected the delivery process. However, this was an isolated incident and not representative of the general service.
Customer Satisfaction
Most reviewers were extremely happy with the service, thanking the company for their excellent communication, speedy delivery, and professional drivers.
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