Fast reliable service, with products made to last.
Here at Gem Garage Doors, we take pride in our 20-year history of providing top-notch garage door services to the residents of Sydney CBD, Inner-West, East Sydney, South Head, Hornsby, and Palm Beach. With over 40 years of combined experience, our team of experts has honed its skills to deliver exceptional quality, reliability, and customer satisfaction. Our motto is simple: "Fast reliable service, with products made to last."
Our founder, Rob Kerr, is a well-respected technician and entrepreneur who has built a reputation for his expertise and dedication to customer satisfaction. Alongside his skilled technician, Shannon Easton, they work together to ensure every customer receives personalized service that meets their unique needs and budget.
As a customer-centric business, we understand the importance of providing comprehensive services that cater to various garage door needs. From building new doors and gates to repairing damaged ones, automating existing doors, and offering regular maintenance, we have got you covered. Our commitment to quality and reliability has earned us a loyal customer base, and we strive to maintain our high standards of service and products.
Our Services
At Gem Garage Doors, we offer a wide range of services designed to cater to your specific needs. Whether you need a new door or gate, repairs, automation, or regular maintenance, our team is equipped to handle it all. Our services include:
- Building new doors and gates
- Repairing damaged garage doors and gates
- Automating existing garage doors and gates
- Regular maintenance and servicing
- Installation of new motors and remote controls
- Repair and replacement of broken springs, torsion springs, and extension springs
- Selling remotes and other garage door accessories
Our Team
Our team is comprised of experienced technicians, led by Rob Kerr, who bring their expertise and passion to deliver exceptional service. With years of combined experience, our team is dedicated to providing personalized solutions that meet your specific needs and budget.
Our Values
At Gem Garage Doors, we operate on a set of core values that guide our business practices:
- Customer satisfaction: We prioritize delivering exceptional service and products that meet our customers' needs and exceed their expectations.
- Quality and reliability: We commit to providing high-quality products and services that stand the test of time.
- Personalized service: We take the time to understand each customer's unique needs and budget to deliver tailored solutions.
- Reliability: We strive to deliver fast and reliable service that ensures your garage door operates smoothly and efficiently.
Why Choose Us?
By choosing Gem Garage Doors, you can rest assured that you're in good hands. Our team of experts has the skills, experience, and passion to deliver exceptional service and products that meet your unique needs. Our commitment to quality, reliability, and customer satisfaction sets us apart from the competition. Let us help you achieve your garage door goals!
Exceptional Service and Friendly Staff
The majority of the reviews highlight the exceptional service provided by Gem Garage Doors, with many customers praising the friendly and knowledgeable staff. The team goes above and beyond to problem-solve and help customers, even going so far as to fix issues outside of regular business hours. Many reviewers have been impressed with the prompt and professional service, with some mentioning that the staff were courteous and explained the work they did to the customers.
Some Issues with Customer Service
However, one reviewer was left feeling frustrated with the company's customer service. They reported being neglected and unable to get in touch with a technician or the owner, despite repeated attempts to call and email. This reviewer gave the company a low rating as a result.
Customer Feedback
The positive feedback from customers has resulted in a glowing review of Gem Garage Doors. Many reviewers have praised the company's quick and professional service, with some mentioning that they would not hesitate to recommend them to others. One reviewer even mentioned that they would be using Gem Garage Doors again in the future.
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