Delivering exceptional results, one customer at a time.
At Forrest Contact, we pride ourselves on providing a full range of contact centre services that are tailored to help our clients achieve their sales, marketing, and customer service goals. With a team of highly experienced agents and a focus on delivering exceptional results, we have established ourselves as one of the leading contact centre solutions providers in Australia.
Our services include lead generation, telemarketing, and customer service, all of which are designed to help our clients increase their sales, improve their customer engagement, and enhance their overall customer experience. Our agents are skilled sales and customer service experts who possess excellent communication skills and a deep understanding of what it takes to deliver memorable customer experiences.
Our Story
At Forrest Contact, we have a rich history of delivering exceptional results for our clients. We were previously known as Forrest Marketing Group and have been in operation for many years. During this time, we have established a reputation for providing innovative solutions that help our clients achieve their goals. Our team is passionate about delivering exceptional results and is committed to ongoing learning and development to ensure that we stay ahead of the curve in terms of industry trends and best practices.
Our Services
At Forrest Contact, we offer a range of services that are designed to help our clients achieve their sales, marketing, and customer service goals. These services include:
Customer Service
Our customer service solutions are designed to help our clients provide exceptional customer experiences that build brand loyalty and drive sales. Our agents are trained to respond to customer queries, resolve issues, and provide solutions in a timely and efficient manner.
Telemarketing
Our telemarketing solutions are designed to help our clients generate leads, promote their products or services, and drive sales. Our agents are skilled sales and communication experts who use a variety of techniques to engage with potential customers and build relationships.
Lead Generation
Our lead generation solutions are designed to help our clients generate high-quality leads that are carefully targeted to their specific needs and interests. Our agents use a range of techniques to identify potential customers, build relationships, and convert them into paying customers.
Customer Engagement
Our customer engagement solutions are designed to help our clients build strong relationships with their customers, increase customer loyalty, and drive sales. Our agents use a range of techniques to engage with customers, understand their needs, and provide solutions that meet their expectations.
Disaster Recovery & Crisis Management
Our disaster recovery and crisis management solutions are designed to help our clients respond to unforeseen events, mitigate risk, and ensure business continuity. Our agents are trained to respond quickly and effectively to crises, providing support and guidance to our clients and their customers.
Premium Wine Sales
Our premium wine sales solutions are designed to help wineries, wine merchants, and other wine-related businesses to increase their sales and revenue. Our agents use a range of techniques to engage with customers, build relationships, and promote high-end wine products.
Telemarketing & Telesales
Our telemarketing and telesales solutions are designed to help our clients generate leads, promote their products or services, and drive sales. Our agents are skilled sales and communication experts who use a range of techniques to engage with potential customers and build relationships.
ROI Transparency
At Forrest Contact, we understand the importance of tracking and measuring the return on investment (ROI) for our clients. That's why we provide live results reporting through our client portal, allowing them to track their ROI and make data-driven decisions.
Professional Staff
Our professional staff are highly experienced and trained to deliver exceptional results. They possess excellent communication skills, a deep understanding of our clients' needs and industries, and the ability to work effectively with various stakeholders.
Exceptional Results
At Forrest Contact, we are proud of our track record of delivering exceptional results for our clients. We have a proven approach that has been tested and refined over many years, and we are committed to ongoing learning and development to ensure that we stay ahead of the curve in terms of industry trends and best practices.
Overall Experience
The reviews provided give a mixed assessment of the services offered by Forrest Marketing Group (FMG). While some customers were extremely satisfied with the professionalism, enthusiasm, and results delivered by FMG, one customer expressed disappointment with the value for money.
Positive Aspects
Professionalism and Enthusiasm
Many reviewers praised FMG's professionalism, enthusiasm, and commitment to delivering results. They described the team as a pleasure to deal with, friendly, and willing to adapt to their needs.
Lead Generation and Appointments
Several reviewers mentioned that FMG exceeded their expectations in generating leads and appointments, with some even reporting a significant return on investment.
Differentiation and Caliber of Workforce
Some reviewers highlighted FMG's differentiated approach to outbound cold calling, citing the caliber of their workforce, their approach, and their capability as standing out from the rest.
Negative Aspects
Value for Money
One reviewer expressed disappointment with the value for money, feeling that the amount spent did not warrant the results received. They also mentioned errors in appointments made that did not meet their criteria.
