Business Details
20 Years
experience
Emergency
services
Your Trusted Partner for Contact Centre Solutions in Australia
Forrest Contact, previously known as Forrest Marketing Group, has been a trusted Australian contact centre since 2006. Our expertise in lead generation, telemarketing, and customer service solutions has positioned us as a leader in outsourced sales and call centre services. We pride ourselves on delivering quality conversations that drive lasting success for businesses across Australia and New Zealand. Our team of experienced professionals is dedicated to helping clients find, connect, convert, and service their customers with tailored strategies.With a focus on local, flexible teams and data-driven campaigns, we ensure scalable solutions that align with your business goals. Our commitment to integrity, growth, and teamwork has earned us the trust of prestigious brands, and we continue to innovate through initiatives like our Wine Sales division. As a socially responsible company, we invest in our team's development and foster a vibrant workplace culture that translates into exceptional client outcomes.
Services
Lead Generation
Customer Service
Telemarketing
Inbound Support
Disaster Recovery
Wine Sales
B2B Outreach
Customer Engagement
Crisis Management
Appointment Setting
Details
- Year established: 2006
Highlights and features
- Conversations, Not Scripts: Every call is tailored, human, and results-focused.
- Proven Results Across Sectors: Scales across industries like SaaS, healthcare, and finance.
- Flexible, Fully Local Teams: No offshoringjust trained Australian professionals.
- Smarter Campaigns: Combines call centre expertise with data-driven optimisation.
- Disaster Recovery Expertise: Rapid response for crisis management and business continuity.
What people say
Exceptional results
Professional product
Best we've ever seen
Dedicated team
Memorable connections
Services
Lead Generation
Our lead generation services focus on identifying qualified sales appointments with decision-makers through tailored campaigns. We use industry-specific strategies to engage prospects and align with your target audience's needs. Our local agents ensure high-quality interactions that convert into measurable business growth.
Customer Service
We provide scalable inbound customer service solutions to handle overflow calls and enhance customer satisfaction. Our trained agents deliver consistent support during peak periods while maintaining your brand's voice and standards. This ensures seamless customer experiences and reduces internal team workload.
Disaster Recovery
Our disaster recovery services offer rapid-response call centre coverage for emergencies like data breaches or natural disasters. We implement strategic communication protocols and provide 24/7 support to maintain business continuity. Transparent reporting ensures clarity during critical situations.
Wine Sales
The Wine Sales division specialises in direct-to-consumer campaigns for Australian and New Zealand wineries. We use database segmentation and personalised outreach to boost brand visibility and sales. Our team combines wine industry expertise with conversational strategies to drive customer loyalty.
Telemarketing
Our telemarketing services include product promotion, relationship nurturing, and campaign execution. Local agents use tailored scripts to engage prospects and support long-term sales goals. We focus on building rapport and converting interactions into tangible business outcomes.
People
Richard Forrest
Founder
Richard founded Forrest Contact in 2006 and authored 'The Ultimate Guide to B2B Sales Prospecting'. He has managed global sales teams and developed strategies that generate millions in revenue for clients.
Renee Beck
Managing Director
Renee has over 20 years of contact centre management experience. She oversees operations and sales, leveraging client-side insights to deliver results-driven solutions that meet business needs.
Michael Kanjo
Head of Delivery
Michael leads client campaigns with 15+ years in contact centre operations. He focuses on optimising processes and driving sales conversions while ensuring service excellence through data-driven strategies.
Annie Clemenger
Director of Client Services - Wine
Annie combines wine industry expertise with client service leadership. She develops tailored solutions for wineries, enhancing customer relationships and driving sales through innovative direct-to-consumer campaigns.
Gerald Garcia
Sales & Partnership Manager
Gerald has 20+ years in sales and marketing. He builds partnerships with mid-market to enterprise businesses, focusing on brand growth and revenue through strategic client acquisition and retention initiatives.
Questions
What industries do you specialise in?
We work across SaaS, finance, healthcare, education, logistics, and the wine industry, delivering tailored solutions that address sector-specific challenges.
Are your agents based locally?
Yes, all our agents are Australian-based professionals trained to reflect your brand voice and engage effectively with your target audience.
How do you ensure campaign quality?
We use data-driven insights, weekly performance analysis, and script optimisation to maintain high standards and adapt strategies for optimal results.
Can you handle emergency situations?
Our disaster recovery services provide rapid-response call centre coverage for crises, including 24/7 support and strategic communication protocols.
What makes your wine sales service unique?
We combine industry expertise with direct-to-consumer campaigns, using database segmentation and personalised outreach to boost brand visibility and sales.
How do you integrate with existing teams?
We act as an extension of your team, offering seamless CRM integration, custom scripts, and transparent reporting to align with your operational goals.
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