At Smart Rentals Townsville, we specialise in providing exceptional residential property management services. With a strong focus on delivering 100% satisfaction to our clients, we have cultivated a culture of customer service, open communication, and respect for both property owners and tenants. Our team of skilled professionals is dedicated to ensuring a seamless rental experience through our personalised service, unwavering commitment, and continual improvement in all that we do.

Our Services

As a specialist property management firm, our core services focus on catering to the needs of both property owners and tenants. We take pride in offering the following services:

Rental Appraisal: Our experienced team provides accurate rental appraisals, ensuring your property is competitively priced in the Townsville market.
Advertising & Leasing: We manage all aspects of advertising and leasing, including professional photography, property listings, tenant screenings, and lease agreements.
Property Management: Our meticulous property managers handle regular inspections, rent collections, maintenance requests, and ensure your property complies with all relevant regulations and legislations.
Owner Portal: Our user-friendly owner portal provides secure access to important documents, statements, and reports, giving you peace of mind and transparency.

For Tenants

We value smart tenants and strive to provide an exceptional rental experience through our easy-to-use online platform, prompt maintenance services, and open communication channels. Our services for tenants include:

Search & Apply Online: Browse our available properties, apply online, and securely sign your lease agreements.
Tenant Portal: Access your lease agreements, rent payments, and maintenance requests through our tenant portal.
Maintenance & Cleaning: Our dedicated maintenance team responds promptly to all maintenance requests, ensuring your rental property remains safe, secure, and comfortable.

At Smart Rentals Townsville, our mission is to make renting a property a hassle-free and enjoyable experience for both property owners and tenants. Contact us today to learn more about our specialist property management services and how we can help you achieve rental satisfaction.

Update Share

Positive: Many reviewers praised Smart Rentals' excellent service, professionalism, and communication

Negative: Some reviewers were extremely dissatisfied with the company's handling of property management, lease, and bond transfers, citing issues with communication and inaccurate information

Overall Experience

The reviewers had varying experiences with Smart Rentals, ranging from excellent to terrible. Some reviewers praised the company's service, professionalism, and communication, while others were extremely dissatisfied with the company's handling of their property, lease, and bond transfers.

Positive Comments

Smart Rentals' team was praised for their excellent service, professionalism, and communication. Many reviewers mentioned that the company was proactive, reliable, and efficient in managing their properties.

Negative Comments

The major complaints revolved around communication issues, inaccurate information, and poor handling of property management. Reviewers reported struggling with direct debits, incorrect information provided to new tenants, and long delays in rectifying issues.

Summary of Reviews

A majority of reviewers had excellent experiences with Smart Rentals, praising the company's service, communication, and professionalism. However, a few reviewers had very negative experiences, citing issues with communication, inaccurate information, and poor property management.

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