For over 25 years, Forster Smash Repairs has been proudly serving the local community, providing top-notch car smash repairs, insurance repairs, and fleet management services. Our team of experts is dedicated to delivering exceptional workmanship and customer service, ensuring that our customers receive the best possible outcome for their vehicles.
Services
Our range of services is designed to meet the needs of both private and fleet vehicle owners. We offer a comprehensive range of services, including:
- Insurance Repairs: We handle all insurance claims, liaising with insurance companies to ensure a smooth and hassle-free repair process.
- General Repairs: Our fully equipped workshop provides a wide range of general car repairs, including air conditioning, hail damage, rust proofing, and vehicle resprays.
- Fleet Management: We cater to the needs of fleet companies, managing fleet claims and providing a complete solution for all fleet repair needs.
Our Commitment to Quality
At Forster Smash Repairs, we are committed to delivering exceptional quality and service. Our team of experienced technicians uses the latest technology and techniques to ensure that every vehicle is repaired to the highest standards. We put our customers first, providing personalized service and clear communication throughout the repair process.
Fleet Management
Our fleet management services are designed to simplify the repair process for fleet companies. We work closely with major fleet companies to provide a seamless repair experience, handling all fleet claims and managing the repair process from start to finish.
Repairs and Insurance
Our experienced team has extensive knowledge of the insurance industry and can assist with the repair process, ensuring that our customers receive the best possible outcome. We can organize insurance assessments, liaise with insurance companies, and provide regular progress reports throughout the repair process.
Customer Service
At Forster Smash Repairs, we understand that accidents and vehicle repairs can be stressful. That's why we're committed to providing exceptional customer service, ensuring that our customers feel at ease throughout the repair process. Our team is dedicated to delivering personalized service, providing clear communication, and ensuring that every vehicle is repaired to the highest standards.
Get in Touch
For more information about our services or to schedule a repair, please don't hesitate to contact us. We're here to help you every step of the way.
Overall Experience
The majority of customers have had a positive experience with the repair service, praising the staff for their friendliness, professionalism, and efficiency. Many have commented on the quick turnaround time, with some even mentioning that their cars were returned polished and sparkly.
Staff and Service
The staff have been described as helpful, friendly, and professional. Deb in the office and Steve in the workshop have been mentioned specifically for their exceptional service. The communication has been excellent, with staff keeping customers informed throughout the repair process.
Quality of Work
The quality of work has been praised by many customers, with some mentioning that the finish was perfect and that they would not hesitate to recommend the service to others. The repairs have been described as excellent, and the work has been done in the timeframe quoted.
Negative Experience
However, one customer had a negative experience, mentioning that the staff abused and threatened her disabled husband for complaining about shoddy work. This incident has marred the otherwise positive reputation of the service.
