Dedicated to Excellence and Service
Our Story and Mission
At Newlands Plumbing, we're proud to have been a family-owned and operated business for over 160 years. Our story began in the early 1850s when two brothers, James and Archibald Newlands, migrated to Australia from Scotland and established a business comprising of painting, wallpapering, electrical and plumbing works. Today, we're in our sixth generation of family ownership, and our commitment to excellence and customer satisfaction remains unwavering.
Our Services
At Newlands Plumbing, we offer a comprehensive range of plumbing services for domestic, commercial, industrial, and real estate clients. Our team of highly experienced plumbers are equipped to handle any plumbing problem, from general plumbing, maintenance, and repairs to emergency services. Our services include:
Domestic Plumbing
- Repairs, installation, and maintenance
- Tap repairs and replacement
- Burst pipe prevention
- Bathroom, kitchen, and laundry renovations
- Installation of water-saving devices
- Emergency service
Hot Water Services
- Hot water service repairs
- Hot water replacement
- Gas and electric hot water systems
- Instantaneous hot water services
Gas Services
- Gas fitting and installation
- Maintenance and servicing
- Gas leak detection
- Gas appliances, cooktops, and ovens
- Gas ducted heating and gas heaters
- Gas fireplaces
Drainage Services
- Leaking drain repairs
- Blocked toilets, sinks, and showers
- Storm water drains and sewer drains
- Drain repairs and clearing
- Common drain problems and causes of blockages
Roofing Services
- Roof repair and restoration
- Gutters, downpipes, and spouting
- Roof leaks and flashing repairs
- Roof maintenance and services
Commercial Services
- Installation, testing, and certification of backflow prevention devices and thermostatic mixing valves
- Pipe location and leak detection
- Grease arresters and waste gullies
- Electrofusion pipe welding
- Trade wastewater management and storm water harvesting
Our Commitment to Sustainability
At Newlands Plumbing, we're committed to promoting sustainable and energy-efficient technologies to preserve Australia's natural resources. We believe that our role as plumbers and gasfitters extends beyond just fixing problems - we must also help our clients reduce their environmental footprint.
Leadership and Customer Focus
We believe in inspiring our team to lead by example, exceeding expectations, and delivering exceptional customer service. Our leadership recognizes the importance of leadership in delivering exceptional customer service. We're dedicated to providing personalized solutions to your individualized plumbing requirements.
Overview of Newlands Plumbing Reviews
Positive Experiences
Multiple reviewers have praised Newlands Plumbing for their responsiveness, professionalism, and reasonable pricing. Many reviewers have mentioned that the plumbers were on time, friendly, and helpful in explaining the issues and solutions. Some reviewers have also appreciated the clear and insightful advice provided by the plumbers. Overall, reviewers have expressed high satisfaction with the service, stating that they would definitely recommend and use again.
Issues with Customer Service
A few reviewers have expressed dissatisfaction with the customer service of Newlands Plumbing. One reviewer mentioned that they failed to return calls and had zero customer service. Another reviewer was disappointed that the plumbers didn't even bother to come for a quote and didn't provide a rough idea of the cost.
Common Themes
Reviewers have highlighted the following common themes in their experiences with Newlands Plumbing:
- Responsiveness: Many reviewers praised the plumbers for being responsive and quick to attend to their issues.
- Professionalism: Reviewers appreciated the professional attitude and expertise of the plumbers.
- Reasonable Pricing: Many reviewers mentioned that the pricing was reasonable and competitive.
