We're here to help you get back on the road, no matter what
A Family Tradition of Quality & Care
Dunkley Panels & Towing is a family-run business with deep roots in the Corowa community. Founded on the principles of meticulous craftsmanship, honest communication, and unwavering customer care, we've been repairing and restoring vehicles to their pre-accident glory for over 30 years.
Experience & Expertise
Our team comprises experienced technicians who are certified by iCar, ensuring they stay abreast of the latest industry standards. We handle everything from minor scratches and dents to complex structural repairs, utilizing modern equipment and techniques to guarantee outstanding results.
Comprehensive Services
Dunkley Panels & Towing offers a comprehensive range of services to get you back on the road as quickly and efficiently as possible. Our services include:
- Smash Repairs: We handle all types of vehicle damage, from minor collisions to major structural damage, working with all major insurance providers.
- Spray Painting: Our skilled technicians deliver exceptional paintwork, restoring your vehicle's original beauty and ensuring a seamless blend with the surrounding panels.
- 24/7 Towing: Emergency tow truck services are just a phone call away, handling everything from minor roadside assistance to transporting vehicles involved in major incidents.
Honest & Transparent Communication
We believe in open and honest communication throughout the entire repair process. We'll provide you with regular updates, explain the repair plan in detail, and offer clear and concise estimates before proceeding.
Customer Focused Approach
Customer satisfaction is our top priority. We go above and beyond to ensure your experience is as smooth and stress-free as possible. Our staff are welcoming and helpful, ready to answer your questions and address your concerns.
Proudly Serving the Corowa Community
Dunkley Panels & Towing takes pride in being a trusted member of the Corowa community. We are committed to providing high-quality repairs and excellent customer service, building lasting relationships with our clients.
Warranty and Repair Timeframe
The first review raises concerns about the time it takes for Dunkleys to respond to inquiries and complete repairs. Mal Wylde, the reviewer, had to wait for four weeks to receive a quote for his damaged door on his Toyota HiAce campervan, only to have the job completed elsewhere. This experience has left a negative impression, with the reviewer stating that they will not be referring Dunkleys to anyone.
Quality of Work
On the other hand, Graeme Crole and Robert Woodward, both reviewers with 5-star ratings, praised Dunkleys' work. Graeme specifically mentioned the "exceptional" repair job done on his Mazda CX5, highlighting punctuality, quality, professionalism, and value as positives. Robert Woodward thanked Joel and his team for fixing his ute, describing the paintwork as "mint."
Professionalism and Communication
Mal Wylde's review, however, highlights a lack of professionalism and poor communication. The reviewer felt that the staff were unhelpful and didn't respond promptly to their inquiries. This experience contrasts with the positive comments made by Graeme and Robert, who likely had a more satisfactory interaction with Dunkleys.
Conclusion
The reviews suggest that Dunkleys may struggle with communication and follow-through on repairs. While the positive reviews praise the quality of work and customer service, the negative review highlights a need for improvement in these areas.
Be the first to review Dunkley Panels.
Write a Review