Who We Are
Porters Mitre 10 has been proudly serving the Mackay, Northern Beaches, Marian, Sarina, and Whitsunday communities since 1883. More than just a retail store, we are a trusted partner for homeowners, tradies, and businesses in all their DIY, building, and home improvement needs.
Our Values
Our guiding principles are rooted in:
- Customer Focus: We prioritize exceptional customer service, offering friendly advice and personalized assistance.
- Quality Brands: We curate a diverse range of top-quality brands in building, gardening, outdoor living, homeware, and gifts.
- Community Involvement: We actively support local events and are committed to contributing to the community's growth.
- Employee Empowerment: Our team of dedicated staff are highly trained and passionate about helping customers achieve their home improvement goals.
What We Offer
We proudly offer:
1. Comprehensive Product Range
- Wide selection of building materials, tools, hardware, and garden supplies.
- Wide range of homeware and giftware.
- Quality outdoor furniture and equipment.
2. Expert Advice
- Experienced staff to offer personalized advice and guidance on projects of all sizes.
- Free project planning and design services.
3. Convenient Services
- Click & Collect online ordering for fast and easy in-store pickup.
- Home delivery options available.
- Trade services with dedicated Trade Centres in Mackay, Northern Beaches, and Whitsunday.
4. Community Commitment
- Active participation in local events and charity initiatives.
- Support for local businesses and manufacturers.
Our History and Community Involvement
Since our humble beginnings in 1883, Porters Mitre 10 has been a pillar of the local community. We take pride in supporting local businesses, sponsoring community events, and offering opportunities for local employment. We believe in building strong relationships with our customers and becoming an integral part of the region's growth and prosperity.
Disappointing Experience
The majority of the reviews express frustration and disappointment with the store's limited stock. Some customers, like Alister Crook, have had to visit the city to find what they're looking for, describing the store as being of limited use to a home handyman. They find it better to venture into town to find what they need.
Poor Storage Options
The reviews suggest that the store has inadequate storage options, leaving customers with limited choices and forcing them to travel elsewhere.
Underwhelming Experience
The overall experience at the store appears to be underwhelming, with customers expressing disappointment and frustration with the lack of stock and limited options.
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