Business Details
32 Years
experience
Emergency
services
Your Trusted Partner for Security Monitoring Solutions
BENS Monitoring is an Australian-owned and operated Grade A1 back-to-base monitoring centre established in Sydney in 1994. Our history began with a commitment to maintaining the high service standards expected by former Group 4 clients after Honeywell's acquisition of TNT Group 4's monitoring division. Over three decades, we have expanded our capabilities to include advanced video verification, location-based safety services, and proprietary web and app platforms. Our Grade A1 Monitoring Centre in Auburn, operational since 2005, delivers uninterrupted services supported by cutting-edge technology like our catchClip video verification system and AlarmCircle app. We specialise in serving security providers nationwide while maintaining international operations in New Zealand and Fiji.Our team combines technical expertise with a customer-first approach, evidenced by our 2006 Grade A1 accreditation and continuous innovation in security solutions. We prioritise reliability through redundant systems and 24/7 monitoring, ensuring client trust in critical situations. Our partnerships with technology providers like Netstar and Tagger demonstrate our commitment to integrated safety ecosystems. With over 30 years of operational experience, we remain focused on delivering secure, scalable monitoring solutions tailored to evolving industry needs.
Services
Alarm Monitoring
Video Verification
Personal Safety Devices
Web & App Services
Vehicle Monitoring
Details
- Year established: 1994
Highlights and features
- Australia's first Grade A1 monitoring centre established in 2005
- 24/7 monitoring with zero service interruptions since 1994
- Proprietary catchClip video verification technology since 2012
- Nationwide coverage with international operations in NZ and Fiji
- Integrated safety ecosystem with Tagger and Netstar partnerships
Associations and certifications
- Grade A1 Monitoring Centre
Services
Alarm Monitoring
BENS provides Grade A1-certified alarm monitoring services for security providers nationwide. Our 24/7 monitoring centre supports proprietary and IP-based systems across Australia, New Zealand, and Fiji. Clients benefit from seamless integration with web and mobile platforms for real-time status updates and control.
Video Verification
Our catchClip service offers HD video verification through cloud storage and push notifications. This technology enables instant event review via mobile apps or web portals, reducing false alarms while providing evidential footage for security providers and clients.
Personal Safety Devices
BENS integrates with Tagger and Neveralone personal duress devices for immediate location tracking and emergency response. These solutions connect wearers to 24/7 assistance while enabling collaboration through the AlarmCircle app's mapping and notification features.
Web & App Services
Our proprietary platforms include Controlroom (bureau-branded client portals) and AlarmCircle (mobile app with live event mapping). These tools enable site management, test mode activation, and custom reporting for security providers and end-users.
Vehicle Monitoring
Through Netstar integration, we offer real-time vehicle tracking and safety monitoring. This service combines GPS technology with our 24/7 monitoring capabilities to provide location-based alerts and emergency response for commercial fleets and private vehicles.
Questions
What security services does BENS Monitoring offer?
We provide Grade A1 alarm monitoring, video verification via catchClip, personal/vehicle safety device integration, and proprietary web/app platforms for security providers across Australia, New Zealand, and Fiji.
How does BENS' video verification work?
Our catchClip system captures HD video upon alarm events, stores footage securely in the cloud, and sends instant notifications to operators and clients via app/email with embedded viewing capabilities.
Do you support international clients?
Yes, we monitor clients in Australia, New Zealand, and Fiji with localised support and systems tailored to regional security provider requirements.
What technology integrations are available?
We integrate with Tagger (personal duress), Netstar (vehicle tracking), and major alarm systems like Paradox and Bosch, plus offer custom API connections for security providers.
Is there a mobile app for monitoring?
Yes, the free AlarmCircle app provides real-time event notifications, embedded Google Maps for location tracking, and video clip viewing across all our monitored services.
How reliable is your monitoring service?
Since 1994, we've maintained 100% service continuity with no disruptions during facility upgrades, including our 2005 transition to the purpose-built Grade A1 monitoring centre in Auburn.
