Where Every Moment is a Memory to Cherate
Launceston Medical Centre, situated in the heart of Launceston, is a leading medical practice dedicated to providing quality, thorough, and prompt healthcare services. Established in 2014, our practice has grown to include 14 state-of-the-art GP consulting rooms. Despite our size, we pride ourselves on maintaining small practice values, recognising the importance of ongoing patient care in achieving optimal health outcomes.
Our Commitment to Quality Healthcare
Our team of experienced doctors is dedicated to delivering evidence-based medicine, working closely with local specialists and allied health professionals to ensure comprehensive care. We believe in building long-lasting relationships with our patients, providing personalised care tailored to individual needs. Our doctors take the time to listen, understand, and address your health concerns, ensuring you receive the best possible care.
Onsite Services for Patient Convenience
For your convenience, we offer a growing range of services onsite, including:
- Pathology and radiology services
- Chronic disease management
- Mental health care
- Paediatric care
- Women's health services
- Men's health services
- Vaccinations
- Travel medicine
- Work cover consultations
Please visit Launceston Health Hub for more details on our available services.
Your Personal Information and Privacy
We prioritise the confidentiality of your health records and have stringent protocols in place to safeguard your privacy. All personal information and medical records are strictly confidential and will not be shared with third parties without your consent. Upon registration, we kindly request that you inform us of your cultural background to ensure we provide culturally sensitive care.
Stay Informed About Your Health
To maintain open communication, we encourage patients to inform us of any changes to their personal information, such as contact or Medicare details, address, or emergency contacts. Our practice uses a monitored recall system for incoming pathology and radiology results and specialist letters. If your doctor requires an urgent follow-up, we will contact you promptly. Additionally, we offer a reminder system for Cervical Screening, Immunisations, Care Plan reviews, Health Assessments, and other miscellaneous services. Patients can choose not to participate in these recall and reminder systems; please speak with your doctor for more information.
Electronic Communications
We monitor electronic mail throughout practice hours. While we encourage patients to utilise email for non-urgent matters, we advise against sending sensitive information via email. Instead, please contact us by phone at (03) 6388 8111 for urgent or confidential matters.
Overall Experience
The majority of reviewers had a positive experience at the medical centre, praising the friendly and helpful staff, efficient service, and convienent location.
Staff and Doctors
Reviewers praised the doctors, particularly Dr. Wijewardena, James Luttrell, Dr. Richardson, and Dr. Sana, for being understanding, knowledgeable, empathetic, and thorough. The reception staff were also commended for being friendly and helpful.
Facilities and Location
The medical centre was described as clean, tidy, and modern, with easy access to pathology, specialists, and pharmacy within the same complex. Reviewers also appreciated the convenient location, with one reviewer stating it's "a one stop shop" and another mentioning it's "centrally located" and "a stones throw from the Launceston General Hospital".
Appointments and Waiting Times
Some reviewers mentioned waiting times, but most found them to be reasonable and understandable. One reviewer praised the centre for being "always running on time" with "hardly ever any wait time".
Negatives
A few reviewers expressed dissatisfaction with waiting times, with one reviewer experiencing a 50-minute wait despite arriving early. Another reviewer was upset about being asked to pay for a consultation that they thought would be bulk-billed.
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