Passionate About Pets, Committed to Care
At Herriot House Veterinary Surgery, we are passionate about providing top-notch veterinary care to pets in Toowoomba and Southern Queensland. Since 1989, our team of highly trained and caring staff has been committed to delivering exceptional services to ensure the health and happiness of your furry friends.
Our Mission
Our mission is to provide high-quality veterinary care in a friendly and welcoming environment. We strive to build long-lasting relationships with our clients and their pets, and we're dedicated to providing personalized attention and care to each and every patient that walks through our doors.
Our Services
We offer a comprehensive range of services designed to cater to the diverse needs of your pets. From routine check-ups and vaccinations to surgery and emergency care, our team of experienced veterinarians and nurses are equipped to handle a wide range of pet care services.
Our services include:
- Puppy school
- Cat and dog vaccinations
- Microchipping of animals
- Desexing
- Dentistry
- Surgery
- Preventative care
- Emergency pet advice
Meet Our Team
Our team of veterinarians, nurses, and support staff are dedicated to providing exceptional care to your pets. We pride ourselves on our commitment to ongoing education and training, ensuring that we stay up-to-date with the latest advancements in veterinary medicine.
Why Choose Herriot House Veterinary Surgery?
At Herriot House Veterinary Surgery, we understand that your pets are an integral part of your family. That's why we're committed to providing personalized care and attention to each and every patient. Our state-of-the-art facilities, combined with our passion for delivering exceptional veterinary care, make us the perfect choice for pet owners in Toowoomba and Southern Queensland.
Community Involvement
We're proud to be involved in our local community, and we're committed to giving back through various initiatives, including high school work experience placements, university veterinary student placements, and free examinations of dogs at the Toowoomba Dog Obedience trials.
Concerns and Dispute
The reviews showcase a mixed bag of experiences with the veterinary clinic. One reviewer, Emma Smith, expresses concerns about the treatment of her friend's dog, Cookie, after a recent visit. The team initially suggested that Cookie required urgent surgery due to a possible blockage in his stomach, causing distress to the owner. However, further investigation revealed that Cookie was actually okay and did not require any surgery. The sudden change in diagnosis has left the owner confused and distressed.
Negative Experiences
Two reviewers have had a bad experience with the clinic. Nikol Stach labels the clinic as "money hungry" and "shonks, " stating that they misdiagnose and overcharge for treatments. Camille Fancourt expresses her regret for taking her dog to the clinic, as it led to a misdiagnosis and ultimately the loss of her beloved pet.
Mixed Reviews
Some reviewers have had positive experiences with the clinic. Gramthar found the staff knowledgeable and friendly, with a swift turnaround in consultations. Natasha Downs praises the kind and friendly veterinarian who always takes care of her French bulldog. Orville De Raadt, Mehrad A., Sarah, and Callum Edwards have all had positive experiences with the clinic, with praise for the staff's professionalism, the clinic's traditional character, and the excellent service provided.
Services and Diagnosis
It appears that the clinic may have issue with diagnosis and treatment. Emma Smith's friend's dog was initially sent for urgent surgery, but it was later revealed that the treatment was unnecessary. Camille Fancourt's dog was misdiagnosed and underwent a procedure that ultimately led to its death.
