When Quality and Service Matters
A Service Centre You Can Trust
Located in Lilydale, Lilydale Service Centre has become a trusted name in automotive care, serving the local community for over two decades. We are a team of experienced and qualified technicians dedicated to providing high-quality service and personalized care to every customer.
Our Story
Founded by Martin Phillips, a seasoned automotive professional with 20 years of experience, Lilydale Service Centre has built a strong reputation for integrity, expertise, and personalized service. Over the years, we have expanded our team and service offerings, always aiming to adapt to the evolving needs of our customers.
Our Mission
Our mission is simple: to provide our customers with exceptional service, reliable repairs, and peace of mind. We achieve this through:
- Expertise: Our technicians are highly skilled and experienced, certified in all aspects of automotive repair and maintenance.
- Integrity: We operate with transparency and honesty, providing clear explanations of all services and costs.
- Customer Focus: We value your time and respect your needs, offering flexible scheduling and personalized attention.
Our Services
We offer a comprehensive range of services covering all aspects of vehicle care. These include:
Vehicle Repairs & Servicing
- Automatic and manual transmission repairs
- Cooling system services and repairs
- Engine tuning and remapping
- Comprehensive mechanical repairs and servicing
- Roadworthy testing and certificate issuance
Specialized Services
- Smart Start Alcohol Ignition Interlock Device installation and maintenance
- Battery testing and replacements
- Wheel alignment and balancing
Additional Offerings
- Loan cars for added convenience
- Competitive rates and transparent billing
- Online booking and scheduling options
Why Choose Lilydale Service Centre?
- Years of experience and a trusted reputation
- Skilled and certified technicians
- Comprehensive service and repairs
- Personalized customer care and attention
- Competitive rates and transparency
Overview of Lilydale Service Centre
Lilydale Service Centre has received a mixed bag of reviews, with one negative review and several positive ones.
The Bad Experience
Unfortunately, one customer, Emma Croney, had a terrible experience with the centre. She booked her car in for a EGR pipe replacement and major service, but when she got it back, it had a major oil leak and a coolant hose broke due to poor workmanship. The centre tried to blame her for the oil leak, but another mechanic confirmed that it was caused by their work.
The Good Experiences
On the other hand, several customers have had excellent experiences with Lilydale Service Centre. Many have praised the centre's professionalism, communication, and quality of work. Customers have appreciated the centre's ability to fit them in quickly, provide loan cars, and keep them updated on the status of their vehicles. Several customers have also mentioned that the centre has gone above and beyond to help them, with one even saying that they would give them 10 stars if they could.
Staff Praise
Many customers have specifically praised the centre's staff, including the manager and mechanics like Marty, for their friendly, easy-going, and professional nature. Several customers have mentioned that they would highly recommend the centre to others.
