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A Legacy of Eyecare in Kempsey
Established over 80 years ago, Masons Eyecare has been a trusted partner in eye care for the Macleay Valley community. Guided by a commitment to comprehensive vision care and personalized service, we have become the leading eye care provider in the region.
Dedicated Team of Professionals
Our team of experienced optometrists and optical dispensers are passionate about protecting and enhancing eye health. Led by Ben Bailey, our optometrist, and Eddie Moore, our optical dispenser, we work together to provide comprehensive eye exams, diagnose and manage various eye conditions, and find the perfect eyewear solutions for every patient.
Comprehensive Eye Care Services
We offer a comprehensive range of services to address all your eye health needs, including:
- Eye Examinations: Comprehensive vision assessments and diagnoses for all ages.
- Children's Vision: Early detection and management of vision problems in children.
- Dry Eye: Diagnosis, treatment, and management of this common eye condition.
- Glaucoma: Expertise in managing this eye disease through comprehensive testing and treatment options.
- Cataracts & Other Eye Conditions: Diagnosis, treatment, and management of various eye conditions affecting people of all ages.
Advanced Technology & Equipment
We invest in the latest technology and equipment to deliver the highest quality care. Our advanced diagnostic tools and instruments allow us to detect and manage eye conditions accurately and efficiently.
Quality Eyewear & Accessories
From stylish frames to precision lenses, our optical dispensary offers a wide range of eyewear solutions to meet your individual needs. We prioritize quality and style to ensure you find the perfect pair of glasses or sunglasses.
Experience & Expertise
With over eight decades of experience, Masons Eyecare has become a trusted resource for eye care in Kempsey. We take pride in providing personalized attention, comprehensive care, and cutting-edge technology to ensure your eye health remains optimal.
Overall Satisfaction
The majority of customers have reported being extremely satisfied with their experience at Masons Eyecare, praising the helpful and attentive team, great range of products, and exceptional customer service.
Positive Experiences
Several customers have mentioned the excellent service they received, with some going out of their way to return to the business due to the positive interactions they've had. One customer mentioned that the team's customer service focus and passion are incredible, and another praised the knowledgeable and respectful staff.
Negative Experiences
However, not all customers have had a positive experience. A few have reported disappointing service, with one customer being told that they couldn't adjust their glasses without buying them from the store in the first place, and another being denied access to their mother's medical records without being given a reason.
Conclusion
While the majority of customers have had an excellent experience at Masons Eyecare, there are some areas for improvement. The business could benefit from working on their customer service, particularly in regards to providing reasonable explanations and accommodations to customers.
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