Contributing to the Penrith-Nepean community since 1882
For over 30 years, Alpha & Omega has been a trusted name in the air conditioning industry. As a family-owned business, our commitment to excellence and customer satisfaction has earned us a reputation for reliability, great service, and great value. Our team of professionals is dedicated to providing top-notch air conditioning solutions for homes and commercial premises in the Sutherland Shire and Illawarra regions.
Our Story
Our journey began in 1989 when we started supplying and installing the latest home and commercial air conditioners. Since then, we have grown and expanded our expertise to become a leading player in the air conditioning industry. Our team of experts has years of experience in designing and installing air conditioning systems that meet our customers' unique needs and requirements.
Our Services
At Alpha & Omega, we offer a wide range of air conditioning services, including:
Residential Air Conditioning Services
- Design and installation of ducted and split system air conditioning systems for homes
- Repair and maintenance services for existing air conditioning systems
- Replacement and upgrade of air conditioning systems
- Installation of smart air conditioning controllers and remote monitoring systems
Commercial Air Conditioning Services
- Design and installation of commercial air conditioning systems for offices, restaurants, and other commercial premises
- Repair and maintenance services for existing commercial air conditioning systems
- Replacement and upgrade of commercial air conditioning systems
- Installation of smart air conditioning controllers and remote monitoring systems
Our Expertise
At Alpha & Omega, we are experts in all aspects of air conditioning. Our team of professionals has years of experience in designing and installing air conditioning systems that meet our customers' unique needs and requirements. We are committed to providing the highest level of service and expertise, ensuring that our customers receive the best possible solution for their air conditioning needs.
Why Choose Us?
At Alpha & Omega, we pride ourselves on our commitment to customer satisfaction. We believe in building long-term relationships with our customers and providing them with the best possible service and solutions. Our team of professionals is dedicated to ensuring that our customers receive the highest level of service and expertise, ensuring that their air conditioning needs are met and exceeded.
Overall Experience
Alpha & Omega Air Conditioning services have received numerous positive reviews from satisfied customers. The company's professionalism, reliability, and efficiency have been consistently praised. The installation process, from booking to completion, has been described as seamless and hassle-free. The team's communication, punctuality, and professionalism have also been highlighted as standout features.
Positive Feedback
Many reviewers have praised the company's helpfulness, with some mentioning that the team kept them informed throughout the installation process and respected their preferences. The quality of the installation, the professionalism of the team, and the value for money have also been consistently praised.
Negative Feedback
However, there have been some negative reviews, mostly related to customer service and online ordering. One reviewer experienced poor communication and slow shipping when ordering spare parts online. Another reviewer was frustrated with the lack of updates on their order and the delay in receiving their product. One reviewer even reported a poor installation experience.
Key Issues
Customer service: Some reviewers have reported poor communication and slow response times when dealing with customer service.
Online ordering: There have been issues with delayed shipping and lack of updates on orders.
Spare parts: One reviewer had a poor experience with ordering spare parts online.
