Transforming Spaces, Enhancing Lives
Our Vision & Mission
Our vision is to build lasting relationships with customers by fulfilling all their freight forwarding and logistical needs in a timely and efficient manner, ultimately contributing to their success. Our mission is to be recognized as a leading shipping company and specialist in the field of International Freight Forwarding, offering high-quality products, superior service, and operational excellence.
Over 25 Years of Expertise
Transco Cargo has over 25 years of experience in the freight and logistics service industry in Australia. Our team has built a solid reputation for competence, reliability, and cost-effectiveness in handling all aspects of air, sea, and land freight, warehousing, and cargo management.
What We Offer
Transco Cargo offers a comprehensive range of services to meet all your logistical needs, including:
International Freight Forwarding
- Air freight - consolidated, direct, and charter shipments
- Sea freight - convenient and affordable options for all cargo sizes
- Customs brokerage and quarantine management
- Personal effects shipment handling
Logistics Management
- Warehousing and storage for commercial and personal effects
- Courier delivery, moving, and removals
- Inland freight transport by road, rail, or air
Value-Added Services
- Expertise in handling restricted cargo
- Downloadable shipping documents
- Online tracking and visibility of your shipment
Industry Partnerships and Recognition
Transco Cargo is a proud member of several prestigious industry associations, including:
- International Air Transport Association (IATA)
- International Forwarders and Customs Brokers Association of Australia (IFCBAA)
- WCAworld
- Automobile Logistics Network (ALN)
Our Commitment to Excellence
Our commitment to unparalleled customer service, operational efficiency, and cost-effectiveness has been instrumental in our success. We are confident in our ability to provide you with comprehensive and reliable freight forwarding and logistics solutions that exceed your expectations.
Negative Reviews:
The majority of reviewers had a terrible experience with Transco Cargo, citing issues with the shipping process, poor customer service, and damaged or missing goods. Many reviewers reported delayed or missing shipments, poor communication, and unprofessional staff behavior. Several reviewers mentioned that the company's customer service was non-existent, with long wait times and unreturned calls.
Unreliable Shipping:
Several reviewers experienced delays in receiving their shipments, with some items taking over three weeks to arrive. Additionally, many reviewers reported that their goods were damaged or missing, with one reviewer noting that about 30% of their items were lost. Another reviewer mentioned that some items were damaged due to being left in the hot sun.
Poor Customer Service:
Reviewers criticized the company's customer service, citing poor communication, long wait times, and unreturned calls. Some reviewers reported that staff were rude and unhelpful, while others mentioned that staff seemed to prioritize their personal contacts over customers.
Other Issues:
Several reviewers mentioned other issues, such as lack of COVID safety measures, poor handling of documents and passports, and unprofessional staff behavior. One reviewer reported that the company seemed to prioritize profits over customer satisfaction.
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