To Live, To Learn, To Grow
At onPlatinum, we're dedicated to empowering businesses with innovative IT solutions that drive growth, efficiency, and security. Our award-winning managed services provide comprehensive support, from 24/7 monitoring and maintenance to cloud-based solutions and cybersecurity protection. Our team of experts works closely with clients to develop tailored strategies that align with their unique business goals, ensuring seamless operations and maximum productivity.
Our Services
Our extensive range of services is designed to cater to diverse business needs, including:
- Managed IT Services: 24/7 support to manage, support, maintain, and monitor your systems remotely, so you can focus on your business.
- Cloud Computing: Access your office from anywhere, on any device, at any time, with our cloud computing solutions.
- Cloud Backup: Comprehensive data protection and backups to ensure your important data is never lost.
- Security: Dark web and domain monitoring, risk watch monitoring, endpoint protection, and more to safeguard your business from cyber threats.
- Consultancy: Project delivery, virtual CIO, advisory board member, and policy and procedure planning/documentation to guide your IT strategy.
- Communications: Microsoft Teams calling, phones, internet, and digital presence solutions to enhance your business communication.
- Industries: Specialized IT solutions for early learning and education, engineering, construction, and development, finance, insurance, and accounting, health and aged care, legal, transportation, logistics, mining, and manufacturing industries.
Our Vision
At onPlatinum, we're committed to building long-term relationships founded on our High Tech. High Touch. ethos. We take the time to understand your business needs and apply our knowledge to proactively build the best ICT solutions. Our multimillion-dollar infrastructure services over 55,000 support requests per month, ensuring that our clients receive unparalleled support and expertise.
Why Choose Us?
With over 600 clients across Australia, onPlatinum is an award-winning managed service provider with a proven track record of delivering exceptional results. Our team of experts is dedicated to providing tailored solutions that drive business growth, efficiency, and security.
Company Reputation and Pricing
Reviews suggest that Onplatinum may have issues with their pricing representations, with some customers feeling misled. Additionally, there are concerns about the company invoicing for services not provided, which can lead to a negative experience.
Service Quality and Support
The quality of service and support provided by Onplatinum has been a point of contention. Some customers have reported dissatisfaction with the response times, with one reviewer mentioning a 35-day wait for a response to a ticket. This has led to customers leaving the company due to lack of satisfaction with the service.
Office and Staff
On a more positive note, the offices of Onplatinum have been described as well-appointed, and the staff as courteous and professional.
Customised Solutions
One review highlighted the company's ability to provide tailored solutions, such as a printing solution for an office, with a scalable plan and financing package that met the customer's needs.
