We're with you every step of the way.
At Wilkins Windows, we take pride in being a family-owned business with over 20 years of experience in providing high-quality, custom-made windows and doors to our valued customers in New South Wales. Since our establishment in 1999, we have been committed to delivering exceptional products and services that cater to the unique needs of our clients.
Our History
Our journey began when we decided to take the entrepreneurial route and establish a business that would specialize in producing high-quality, custom-made windows and doors. With a focus on providing exceptional service, we started our operations in 1999 from our humble office in St Marys, NSW. Over the years, we have grown and expanded our operations to become one of the most reputable suppliers of windows and doors in the region.
Our Products
At Wilkins Windows, we specialize in providing a wide range of products that cater to our clients' specific needs. Our product range includes:
- uPVC Windows and Doors: Our uPVC windows and doors are made from high-quality materials and are designed to provide increased thermal insulation, noise reduction, and corrosion resistance.
- Timber Windows and Doors: We offer a variety of timber windows and doors that are designed to provide unique architectural designs, thermal insulation, and durability.
- Acoustic Windows and Doors: Our acoustic windows and doors are designed to provide exceptional noise reduction, making them ideal for applications where noise is a concern.
- Heritage Windows and Doors: Our heritage windows and doors are designed to provide a touch of elegance and sophistication to any building design.
Our Services
At Wilkins Windows, we understand the importance of providing exceptional services to our clients. Our services include:
- Design Consultation: Our experienced team will work with you to design and customize your windows and doors to meet your specific needs.
- Manufacturing: Our state-of-the-art manufacturing facilities ensure that every product that leaves our warehouse meets the highest standards of quality and durability.
- Installation: Our experienced installation team will ensure that your windows and doors are installed with precision and care.
Awards and Recognition
At Wilkins Windows, we take pride in our commitment to excellence. Our awards and recognition include:
- Winner of the AWA Best Use of Windows and Doors Commercial Renovation: We were recognized for our outstanding work in renovating the Castle Hill Anglican Retirement Community Hall.
Get in Touch
At Wilkins Windows, we value our customers and are always happy to hear from them. If you have any queries or would like to discuss your project with us, please do not hesitate to contact us.
Customer Experience with Wilkons Windows
Problems with Delivery and Installation
The delivery process was marred by long delays, and when the frames arrived, they were not properly protected, resulting in scratches and dents. The company refused to take responsibility, citing that the transport was done by a third party.
Miscommunication and Misunderstandings
There were instances of miscommunication and misunderstandings, such as the installation of fly screens, which were supposed to be fitted in the factory but were not. The company denied any wrongdoing, leaving the customer to figure it out themselves.
Quality Control Issues
The doors and window frames were installed with missing screws, and restrictors were installed on all windows, despite only being needed on one. The company's response was to remove the restrictors, without apologizing or acknowledging the mistake.
Design and Functionality Issues
The sliding doors were too heavy, making it difficult for the customer's wife to open them. The company's response was that the doors were fit for purpose, without taking into account the customer's specific needs.
Customer Service
The customer felt that the company's attitude towards customers was poor, and they did not take responsibility for their mistakes.
Positive Experiences
On the other hand, some customers had positive experiences with the installation team, praising their politeness, professionalism, and attention to detail.
Installation Team Performance
The installation team, including Josh, Toby, Ron, Daniel, and Peter, were commended for their friendly and professional service, completing big jobs efficiently and to the customer's satisfaction.
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