Our Story
At Premier Rug Cleaning, we're passionate about restoring your treasured rugs to their former glory. With years of industry experience, our team of experts has developed a reputation for delivering exceptional rug cleaning, restoration, and repair services that exceed our clients' expectations.
Our Services
Our rug cleaning services cater to all types of rugs, including wool, silk, and synthetic fibers. Whether you're dealing with wine stains, pet accidents, mold, or general soiling, our team uses gentle yet effective techniques to revive your rug's natural beauty. We understand that every rug is unique, which is why we offer customized cleaning solutions tailored to your rug's specific needs.
In addition to rug cleaning, we also offer rug repair services to address damage caused by moths, fraying edges, and other forms of wear and tear. Our expert repairers work meticulously to restore your rug to its original condition, ensuring that it remains a treasured possession for years to come.
For those planning to store their rugs, we offer valuable advice on how to prepare them correctly to maintain their quality. Our rug storage services ensure that your valuable rugs are protected and preserved, so they remain in pristine condition when you need them again.
Our Guarantee
At Premier Rug Cleaning, we stand behind the quality of our work. If you're not delighted with our service or the cleaning of your rug, simply let us know within 48 hours of delivery, and we'll collect the rug and re-clean it at no additional cost to you. We want happy clients, and we're committed to delivering exceptional results that meet your expectations.
What Our Clients Say
Don't just take our word for it! Our clients rave about our services, praising our professionalism, attention to detail, and excellent communication. Whether it's the quality of our cleaning, the efficiency of our process, or the friendly nature of our team, our clients appreciate the care and dedication we bring to every rug that passes through our doors.
Damaged Goods and Unreliable Service
Several reviewers have reported having a poor experience with Premier Rug Cleaning. One reviewer, Susanne Wells, claims that the company damaged her expensive Moroccan rug and took a long time to resolve the issue. Another reviewer, Taylor Krohn, had a similar experience, where her rug was returned in a dirty and smelly condition, despite claiming to have been cleaned multiple times.
Unsatisfactory Service
Some reviewers have reported difficulties in getting in touch with the company or receiving a satisfactory outcome. Sonia Girle mentioned that it was hard to contact the company or get an update on the status of her rugs, while Julie G. reported that the rug she submitted for cleaning looked the same as when she dropped it off.
Disappointing Results
Several reviewers have expressed disappointment with the results of the cleaning service. Russel Sherman reported that his expensive rug was damaged during the cleaning process, while Julie G. mentioned that her rug looked as if it hadn't been touched at all after being cleaned.
Satisfactory Experience
Only two reviewers have reported a positive experience with the company. Samantha Nix mentioned that her rug was returned looking, feeling and smelling like new, while Jillian Bassett reported that her rug was picked up and dropped off quickly and returned in excellent condition.
