Business Details
35 Years
experience
Business Management Software Solutions
Sympac Solutions, established in 1991, has over 30 years of experience delivering innovative business software solutions tailored to the timber and hardware industry, industrial and construction suppliers, electrical appliance and furniture retailers, tool retailers, and the rural sector. As part of Constellation Software via its operating group Vela APX, we combine a strong corporate platform with international support while maintaining the agility of a small company. Our solutions encompass best-practice systems and procedures, developed through collaborative partnerships with clients since 1991. We specialize in Point of Sale, Inventory Management, Financials, E-Commerce, and Multi-Store systems, designed to streamline operations and boost profitability.Our team provides customized software tailored to specific industry needs, supported by a Service Level Agreement that includes regular updates and 24/7 local support. We prioritize client confidentiality through binding agreements and maintain rigorous development control at the director level. Our implementation approach emphasizes change management, hands-on training, and ongoing client services to ensure seamless transitions and long-term success. With a focus on practical innovation, we empower Australian retailers to enhance efficiency, profitability, and competitiveness. Our leadership team brings decades of industry expertise, ensuring solutions that align with evolving business demands.
Services
Point of Sale
Inventory Management
Financials
E-Commerce
Multi Store
Customer Management
Software Updates
Client Services
Training Programs
Implementation Support
Details
- Year established: 1991
Highlights and features
- We have over 30 years of experience in retail software solutions.
- Our software is tailored to specific industry needs and integrated with best practices.
- We offer 24/7 local support via a Service Level Agreement.
- Client confidentiality is guaranteed through binding director-level agreements.
- Our implementation includes hands-on training and change management expertise.
What people say
Tailored software
Responsive support
Industry expertise
Streamlined operations
Profitability boosts
Services
Point of Sale
Our fully featured Point of Sale system integrates seamlessly with back-office financials, enabling efficient sales processing. Features include configurable tender types, complex discount handling, EFTPOS integration, and customer loyalty systems. Designed for retailers, it supports multi-store operations and automated invoicing to enhance transaction accuracy and speed.
Inventory Management
Sympac's powerful inventory engine offers tools like Margin Magic for dynamic pricing, Suggested Ordering for optimal stock levels, and Faulty Goods tracking. These features help retailers minimize dead stock, improve cash flow, and streamline supplier returns, ensuring data-driven decisions for inventory efficiency.
Financials
Our Financials module provides fully integrated sales, banking, debtors, creditors, and payroll management. With 24 months of transaction history, customizable reporting, and multi-divisional account coding, it empowers businesses to make informed financial decisions while ensuring compliance and accuracy.
E-Commerce
Sympac's E-Commerce solutions connect physical and digital retail operations. The system integrates with POS and accounting platforms, enabling automated order tracking, inventory synchronization, and seamless customer experiences across online and in-store channels.
Multi Store
Designed for franchises and buying groups, our Multi Store solution centralizes management of multiple locations. It supports consolidated reporting, shared inventory, and standardized procedures across 2 to 200+ stores, ensuring scalability and operational consistency.
People
Glenn Watkinson
Chief Executive Officer
Glenn has led Sympac since 1998, driving customer profitability and ERP excellence. With hands-on experience in client services and system implementations, he focuses on service delivery and team development to ensure long-term client success.
David Gibson
Key Account Manager
David manages key client relationships, leveraging his retail expertise and MBA to enhance client satisfaction. He drives growth through strategic engagement and tailored solutions for Sympac's major accounts.
Matt Rice
Professional Services Manager
Matt oversees professional service delivery, combining two decades of retail systems expertise with leadership in operations and IT. He ensures client implementations meet high standards of efficiency and profitability.
Rick Debono
Research and Development Manager
Rick leads software innovation, enhancing core products and expanding mobile platforms. His 18 years at Sympac focus on developing cutting-edge solutions that align with evolving industry needs and client demands.
Alison Cleary
Operational Excellence Manager
Alison drives operational efficiency and customer experience improvements. With a background in software project management, she ensures seamless day-to-day operations and continuous enhancement of Sympac's service delivery.
Questions
What industries does Sympac cater to?
Sympac serves timber and hardware retailers, industrial suppliers, rural businesses, electrical appliance retailers, and buying groups with customized software solutions.
Do you offer 24/7 support?
Yes, our Help Desk operates 24/7 with priority handling for critical issues outside standard hours.
Can the software be customized for specific needs?
Our systems are tailored to your industry requirements, with configurable features for inventory, sales, and reporting.
Is training provided for new users?
Yes, we offer hands-on training programs to ensure staff maximize system benefits and ROI.
How does Sympac handle software updates?
Updates are included via Service Level Agreements, with regular improvements based on client feedback and industry trends.
Do you support multi-store operations?
Our Multi Store solution manages 2 to 200+ locations with centralized reporting and inventory management.
