Experience the Toyota difference - where you're treated like family
At Big Rock Toyota, we've been proudly selling Toyotas for over 45 years. We're your one-stop-shop for all things Toyota. We provide our customers with great deals across the range of new Toyotas as well as an extensive range of quality pre-owned vehicles of all makes and models. We can service your vehicle, track down the parts & accessories you require, or even build you a fleet of Toyotas for your business.
Our Commitment to Excellence
At Big Rock Toyota, we're committed to providing our customers with an exceptional car-buying experience. Our team of friendly and knowledgeable staff are dedicated to ensuring that you find the perfect vehicle to suit your needs and budget. We pride ourselves on our transparent and hassle-free sales process, and we're always happy to go the extra mile to ensure that you drive away in your new vehicle with a smile on your face.
Our Services
We offer a wide range of services at Big Rock Toyota, including:
- New Vehicles: We have an extensive range of new Toyotas, including sedans, SUVs, and 4WDs.
- Pre-Owned Vehicles: We have a vast selection of quality pre-owned vehicles of all makes and models.
- Service and Maintenance: Our state-of-the-art service center is equipped to handle all your servicing and maintenance needs.
- Parts and Accessories: We have a wide range of genuine Toyota parts and accessories available.
- Fleet Sales: We can help you build a fleet of Toyotas for your business.
- Finance and Insurance: We offer competitive finance and insurance options to suit your needs.
What Our Customers Say
Don't just take our word for it - our customers rave about our exceptional service and commitment to excellence. Here's what some of our satisfied customers have to say:
"Everyone at Big Rock Toyota were awesome. Matt and Rob were both fantastic, and more than happy to help me. I went to many dealerships, both Toyota and Isuzu. All the staff at the dealership make you feel welcome as soon as you walk in the door. I'm so happy that I went with the Hilux at Big Rock Toyota!" - Miroslaw S
"The Big Rock Toyota team were great - it was the same team that helped us get into another Toyota a year ago. They have gone above and beyond to help us purchase our second Toyota. I recommend to anyone that is looking." - Amber B
Visit Us Today
At Big Rock Toyota, we're proud to be a part of the local community. Our dealership is conveniently located at 445 Wanneroo Road, Balcatta WA 6021. We're open Monday to Saturday, and our friendly staff are always happy to help. Why not visit us today and experience the Big Rock Toyota difference for yourself?
Overall Experience
The overall experience of customers at Big Rock Toyota is generally positive, with many praising the excellent service, helpful staff, and smooth buying process.
Positive Experiences
Many customers have had exceptional experiences at Big Rock Toyota, with staff members like Jordan Thorpe, Jake Lewis, and Danny receiving high praise for their helpfulness, politeness, and professionalism. The dealership's online booking system and free amenities like Uber rides and coffee were also appreciated.
Negative Experiences
However, some customers have reported negative experiences, including overpriced oil change services and extended premium warranties that don't cover certain repairs. The service department has also been criticized for poor communication, disorganization, and incompetence.
Staff Performances
Jordan Thorpe, Jake Lewis, and Deb have received high praise for their excellent service, professionalism, and knowledge. Danny and Jen have also been mentioned for their friendly customer service. However, Steve from the service department was criticized for his confusion and poor communication.
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