Your Home, Your Comfort, Our Priority
HeatCool is a leading provider of comprehensive heating, cooling, and hot water services for residential and commercial properties in Melbourne and the Mornington Peninsula. With a team of licensed technicians and a wealth of experience, we are dedicated to keeping your home comfortable and energy efficient all year round.
Heating
- Comprehensive repairs and maintenance of all major heating systems, including ducted gas heating, reverse cycle systems, heat pumps, and geothermal heating.
- Installation of new heating systems, including Bonaire gas heaters.
- Winter safety checks and carbon monoxide (CO) testing.
Cooling
- Repair, service, and installation of evaporative cooling systems and reverse cycle air conditioners.
- Comprehensive diagnostics and maintenance to ensure optimal performance and efficiency.
Hot Water
- Installation, repair, and maintenance of hot water systems, including gas boilers and heat pumps.
- Efficient and reliable solutions to keep your water hot and your family comfortable.
Beyond just fixing and installing
HeatCool prioritizes client satisfaction and comfort. Our services include:
- Preventative maintenance programs to save you money on costly repairs in the long run.
- Detailed inspections and assessments to identify potential problems before they become major issues.
- Expert advice from our experienced technicians to help you make informed decisions about your heating, cooling, and hot water systems.
Who we serve
HeatCool caters to:
- Homeowners: Keep your home comfortable and energy efficient for you and your family.
- Builders: Deliver premium-quality HVAC solutions for new builds and renovations.
- Architects: Collaborate with us to design and implement sustainable and efficient climate control systems for your projects.
Our commitment
HeatCool is committed to:
- Providing exceptional customer service and clear communication every step of the way.
- Delivering reliable and trustworthy solutions that meet your needs.
- Promoting energy efficiency and sustainability in your home.
Overview of HeatCool Reviews
HeatCool has received a mixed bag of reviews, with some customers expressing extreme dissatisfaction, while others have had very positive experiences.
Negative Experience
One customer, Stephen, had a terrible experience with HeatCool, citing poor service from Fiona, a customer representative, who failed to understand his needs. He was charged $280 for a basic air-con check-up without cleaning, which he claimed was not what he requested.
Positive Experiences
On the other hand, many customers have had very positive experiences with HeatCool. They praise the company's professionalism, efficiency, and excellent customer service. Several customers have mentioned specific staff members, such as Sam, Fiona, Kim, Connor, Nathan, and Matt, who went above and beyond to provide excellent service.
Common Themes
- Professionalism: Many customers have praised HeatCool's staff for their professionalism, efficiency, and excellent customer service.
- Timeliness: Several customers have mentioned that HeatCool's staff arrived on time and completed the work quickly.
- Communication: Good communication and follow-up were highlighted as strengths by several customers.
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