Transforming Lives, Empowering Choices
Wickham Glass has been a trusted name in the Mornington Peninsula for over 40 years. Founded in 1976, we have built a reputation for providing reliable and high-quality glass and glazing services to both residential and commercial clients. Our commitment to customer service, reliability, and quality has made us the preferred glass company in the area.
Experienced Team & Family Values
Our team of experienced glaziers are highly skilled and dedicated to providing exceptional customer service. We are a locally owned family business, and we treat every customer with respect and care. We take pride in paying attention to detail, ensuring that every project is completed to the highest standards.
Comprehensive Services
We offer a comprehensive range of glass and glazing services, including:
**Window Replacement & Repair
- Repairs for all types of windows, both residential and commercial.
- Supply and installation of safety glass, insulated glass, double-glazed and energy-efficient glass.
**Mirrors & Glass Installations
- Manufacture and installation of custom-sized mirrors.
- Installation of kitchen splashbacks, shower screens, shower panels, pet doors, and other glass features.
**Custom Glass Solutions
- Expertise in design and installation of unique and bespoke glass features.
- Supply and installation of high-quality glass furniture, tabletops, and other decorative glass items.
Passion for Quality & Customer Satisfaction
At Wickham Glass, we are passionate about providing our clients with the best possible experience. We are committed to:
- Prompt and reliable service: We arrive on time and finish projects on schedule.
- Clear communication: We will keep you updated throughout the process and answer any questions you have.
- Detailed craftsmanship: Our glaziers take pride in their work and ensure the highest quality standards.
Customer Reviews
The majority of the reviews received a low rating, with three out of four reviewers giving their experience a 1-star rating. It seems that the company's customer service is lacking, with multiple reviewers citing rude and unhelpful receptionists.
Poor Customer Service
Reviewers Jeremy Engbrock, Randy McVay, and Aquinn Hamilton all experienced poor customer service when contacting the company to inquire about their services. The receptionists were perceived as rude, uninterested, and even unhelpful. Engbrock and McVay were specifically looking for quotes or information about residential services, but were met with resistance and dismissal. Aquinn Hamilton's review took a different tone, focusing on the company's alleged poor work conditions and lack of raises.
Positive Reviews
However, there are two positive reviews to note. Marcus Harper and Leslie Hitchcock both gave the company a 5-star rating, praising the quality of their work and the company's overall values. Harper specifically mentioned enjoying his experience learning the glass business, while Hitchcock highlighted the company's good quality work and nice people.
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