Empowering Independence, Enhancing Lifestyle
At Enigma Jewellers, we're a family-owned and operated business with a passion for crafting and designing unique, exquisite pieces of jewellery. Our story began with a desire to create a warm and welcoming environment where people could come and discover beautiful jewellery that reflects their personal style.
Our Story
As an independently owned business, we've had the privilege of building strong relationships with our customers, many of whom have become like family to us. We've had the joy of witnessing special moments - from proposals, to anniversaries, and beyond - and we're honored to be a part of those milestones.
Our Services
We offer a range of services to cater to our customers' unique needs. From our extensive collection of ready-to-wear jewellery to our custom design services, we're dedicated to helping you find the perfect piece.
Ready-to-Wear Jewellery
Our in-store collection features a carefully curated selection of exquisite pieces from renowned brands, hand-picked for their exceptional quality and craftsmanship. From engagement rings to statement pieces, we've got something for every taste and style.
Custom Design Services
At Enigma Jewellers, we're passionate about creating bespoke pieces that reflect our customers' individuality. Our experienced designers will work closely with you to bring your vision to life. Whether it's a custom engagement ring, a unique pendant, or a special keepsake, we'll guide you every step of the way to ensure you love your final piece.
Expert Advice
Our team is comprised of jewellery experts with a deep understanding of fine jewellery. We take the time to understand your needs, preferences, and budget to provide expert advice and guidance throughout the process.
Quality and Attention to Detail
At Enigma Jewellers, we're committed to providing exceptional quality and attention to detail in every aspect of our business. From the selection of our materials to the craftsmanship that goes into every piece, we're dedicated to ensuring that each item that leaves our store meets the highest standards.
Community and Values
As a family-owned business, we cherish the importance of community and values. We believe in the importance of building strong relationships with our customers, colleagues, and the wider community. Our values are rooted in a commitment to excellence, professionalism, and a passion for creating something truly special.
Overall Experience
The majority of customers have had a positive experience with Enigma Jewellers, praising the exceptional customer service, beautiful gifts, and high-quality jewellery.
Customer Service
The staff at Enigma Jewellers have been commended for their friendliness, support, and helpfulness. Many customers have appreciated the personalized attention and service they received, particularly from staff members such as Kath, Elizabeth, and Diane.
Jewellery Quality
Customers have been impressed with the quality of the jewellery, including bespoke wedding bands and engagement rings. The unique and elegant designs have been particularly popular, and the reasonable pricing has been a bonus.
Issues with After-Sales Service
However, one customer had a negative experience with after-sales service, citing rudeness and condescension from Catherine. Fortunately, Emma from Enigma was able to resolve the issue and provide a satisfactory outcome.
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