Empowering Independence, Enhancing Lifestyle
Passionate about Empowering Mobility & Independence
Access Rehabilitation Equipment has been a trusted provider of mobility solutions for individuals with disabilities and healthcare providers in the Gippsland region of Victoria since 1998. We believe in empowering people to maintain their independence and enhance their quality of life through innovative mobility equipment and exceptional customer care.
What We Do
We offer a comprehensive range of products and services to meet diverse needs, including:
Mobility Solutions
- Manual and powered wheelchairs
- Electric lift chairs and high-back chairs
- Patient lifts and transfer equipment
- Mobility scooters
- Crutches, walkers, and rollators
Daily Living Aids
- Pressure care products, including cushions and mattresses
- Bathroom and toilet aids
- Bedroom and homecare solutions
- Daily living aids for personal care
Pressure Care Solutions
- Pressure care cushions and mattresses
- Skin care products and wound care solutions
Healthcare Equipment
- Mobility aids for hospitals and healthcare facilities
Our Values
At Access Rehabilitation Equipment, we are guided by:
- Expertise: Our team of knowledgeable and experienced staff can provide tailored advice on choosing the right equipment.
- Customer-Centricity: We are dedicated to understanding individual needs and finding the perfect solutions.
- Quality: We offer only the highest quality products from trusted manufacturers.
- Accessibility: We are committed to reaching individuals across Gippsland through our extensive service area.
Our Commitment
We are passionate about empowering individuals with disabilities to achieve greater independence and live fulfilling lives. We work collaboratively with clients, healthcare providers, and other stakeholders to provide holistic care and ensure the best possible outcomes.
Customer Service
Customer service is a significant aspect of the reviews, with both positive and negative comments. On the positive side, some reviewers praised the exceptional customer service they received, highlighting the helpfulness and professionalism of specific staff members, such as Amber from the Sale store and Pauline and Allan Way from the Gippsland team. These staff members were commended for their prompt assistance, clear communication, and compassion.
On the other hand, some reviewers expressed disappointment and frustration with the customer service they received. They reported experiencing long wait times, poor communication, and unhelpful staff, particularly in the sales area. Some reviewers even described the staff as having terrible phone manners.
Product and Pricing
A few reviewers mentioned their positive experiences with the company's products, such as the sports med Pro, which was reported to be effective in regaining mobility and managing pain. Additionally, one reviewer praised the company's honesty and fair pricing, stating that they had never been gouged.
Wait Times and Logistics
Some reviewers expressed frustration with the wait times for repairs and delivery of parts. One reviewer reported waiting nearly three months for a part for their lift chair, citing a series of excuses and mistakes.
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