Experience the Reftec Difference: Quality, Reliability, and Integrity
About Us
Twin Cities Pool Supplies is a family-owned and operated business proudly serving the Townsville and surrounding areas since 1985. With a wealth of experience and expertise, we have become the leading provider of pool supplies, equipment, and services in the region.
Our Services
We offer a comprehensive range of services to cater to all your pool and spa needs.
Pool Cleaning & Maintenance
- Regular pool cleaning and maintenance plans
- Equipment repairs and upgrades
- Water testing and chemical balancing
- Pool opening and closing services
Products & Supplies
- Wide selection of pool and spa chemicals
- Swimming pool equipment and accessories
- Spa kits and packages
- Zodiac pool cleaners and parts
Spa Services
- Manufacturing and installation of high-quality spas
- Spa maintenance and repairs
- Spa accessories and maintenance kits
Our Commitment
At Twin Cities Pool Supplies, we are dedicated to:
- Providing our customers with exceptional service and personalized attention
- Offering the highest quality products and equipment
- Maintaining affordability and competitive prices
- Building strong relationships with our clients
- Contributing to the health and enjoyment of our community's pools and spas.
Experience the Twin Cities Difference
We take pride in our local roots and commitment to the Townsville community. We are committed to providing our customers with:
- Local Expertise: Our team has deep knowledge and experience in all aspects of pool and spa care.
- Quality Products: We handpick our products from reputable manufacturers to ensure quality and performance.
- Exceptional Service: We are dedicated to providing personalized attention and outstanding customer service.
- Competitive Prices: We offer competitive prices on all our services and products.
Get in touch today and experience the Twin Cities Pool Supplies difference!
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Overall Impression
The majority of reviewers have had a positive experience with the pool shop, citing excellent customer service, knowledgeable staff, and good quality products. However, there are a few reviewers who have had a poor experience, primarily due to issues with communication and customer service.
Positive Comments
The reviewers praised the shop's service, citing helpful and knowledgeable staff, including Cameron, who has been particularly helpful. They also appreciated the friendly service and willingness to go the extra mile, such as loaning a pool vacuum and providing good pool advice.
Negative Comments
The reviewers who had a poor experience were mostly dissatisfied with the communication and customer service. One reviewer had a rude and unprofessional encounter with the owner, who was alleged to be a drunk, while another reviewer felt that the staff were unpleasant and ineffective. There were also issues with billing and the handling of pool repairs.
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