Where every piece of Jewellery tells a story

Passionate about precious things, we are a team of experienced gemologists and jewellery enthusiasts driven by a desire to share the beauty and significance of fine jewellery. Founded on ethical practices and a deep understanding of gemstones, we cater to those who appreciate the timeless elegance and individuality of handcrafted pieces.

Diamond Expertise

Personalized consultations to find the perfect diamond for your needs, regardless of budget or intended use.
Comprehensive diamond buying guide to empower you with knowledge and confidence.
Access to ethically sourced diamonds, certified for quality and clarity.

Bespoke Jewellery Creation

Collaboratively designing and crafting bespoke jewellery that reflects your unique style and vision.
Extensive collection of gemstones, including rare and exquisite options, to choose from.
Expert craftsmanship ensuring meticulous attention to detail and exquisite finishing.

Expert Guidance & Education

Comprehensive educational resources on all aspects of jewellery, from understanding diamond shapes and buying considerations to caring for your precious pieces.
Regular workshops and consultations to help you navigate the world of jewellery with confidence.

Unparalleled Customer Care

Dedicated and personalized attention to every customer, ensuring a seamless and enjoyable experience.
Comprehensive after-sales services, including expert repairs and restoration.
Flexible financing options available to fit your budget.

Beyond the sparkle, we believe in the power of jewellery to tell stories and celebrate life's milestones. We take pride in creating pieces that become cherished heirlooms, passed down through generations.

Discover the difference a commitment to quality, craftsmanship, and personalized service can make. Contact us today and let us help you discover the perfect treasures that resonate with you.

Update Share

Positive: The majority of customers had a positive experience with Stephens Jewellers, praising the staff, product range, and customer service.

Negative: However, some customers had a negative experience, citing poor service and a lack of effort from the staff.

Service Experience

There was a clear divide in customer experiences at Stephens Jewellers. Unfortunately, some customers had a negative experience with the service they received. Lyndall Black's review stood out for its negative tone, stating that the staff at the shop failed to acknowledge or assist her when she entered the store. Tom Collins' review also shared a similar experience, where his wife found the staff to be disinterested and lacking in knowledge and manners.

On the other hand, many customers had a positive experience with the service at Stephens Jewellers. Athena Low praised the variety of brands and products available, as well as the polite and helpful staff. Julie Lowrie and Claire Nixon both wrote glowing reviews, highlighting the helpfulness and professionalism of the staff. Christiano Design Studio was particularly impressed with the owner, Stephen, who personally called to apologize for a previous bad experience and demonstrated excellent customer service.

Product Range and Packaging

Customers were impressed with the variety of brands and products available at Stephens Jewellers. Athena Low specifically mentioned that they sell many different brands, including Pandora. Vanessa Kirtsakis was happy with her online shopping experience, praising the prompt delivery and excellent packaging.

Conclusion

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