Enriching Lives through Love, Respect, and Trust
At Garden Master, we're passionate about providing eco-friendly septic tank systems that save water and money for our customers. With over 30 years of experience, we're the experts in wastewater treatment systems, offering a wide range of services and products that cater to residential and commercial properties across NSW, ACT, and Victoria.
Our Services
Our team of experts designs, manufactures, and installs premium quality septic tanks and wastewater treatment systems that are tailored to meet the specific needs of our customers. Our services include the supply and installation of residential and commercial septic systems, greywater systems, and accessories. We also offer septic tank maintenance and repair services, as well as pump stations and subsurface irrigation systems.
Our Expertise
With more than three decades of experience in the industry, we pride ourselves on our expertise in wastewater treatment systems. Our team is dedicated to providing exceptional customer service, ensuring that our customers receive personalized solutions that meet their unique wastewater needs. We're committed to providing environmentally friendly solutions that not only benefit our customers but also the environment.
Our Mission
At Garden Master, our mission is to provide innovative and eco-friendly wastewater treatment solutions that exceed our customers' expectations. We strive to stay at the forefront of wastewater technology, ensuring that our products and services are always of the highest quality. Our goal is to build long-term relationships with our customers, providing them with reliable and efficient wastewater treatment systems that save them money and reduce their environmental footprint.
Our Commitment
We're committed to providing exceptional customer service, guaranteed quality products, and reliable maintenance and repair services. Our team is dedicated to ensuring that our customers receive prompt and efficient service, whenever and wherever they need it. We're proud to offer a 7-day support service, ensuring that our customers receive prompt assistance whenever they need it.
Overall Experience
The reviews provided offer a mix of positive and negative experiences with the Garden Master system and its team.
Positive Experiences
Excellent Customer Service
Several reviewers praised the exceptional customer service provided by the Garden Master team, particularly Troy Speed, who was described as knowledgeable, helpful, and patient. The team's communication and guidance throughout the installation process were also commended.
Reliable and Efficient
Reviewers mentioned that the team went above and beyond to rectify issues, including a wiring problem, and provided prompt assistance when needed. The company's ability to handle council requirements and provide stress-free services was also appreciated.
Recommendations
Multiple reviewers highly recommended Garden Master, citing their competitive pricing, excellent customer service, and reliable systems.
Negative Experiences
Poor Service and Communication
Two reviewers expressed dissatisfaction with the service and communication provided by Garden Master. One reviewer experienced a cancelled delivery, followed by unclear communication and a lack of delivery dates. Another reviewer encountered rude and unkind staff, particularly a female office worker.
Unreliability and Frustration
The cancelled delivery and lack of communication led to frustration and a sense of unreliability, with one reviewer stating they would not recommend Garden Master due to their poor service.
