Based in Grafton, NSW, ITRiver is a leading provider of comprehensive IT solutions for businesses of all sizes. With a strong focus on delivering exceptional customer service, ITRiver offers a wide range of onsite and remote IT services to clients in the Clarence Valley and around the world.
Our Unwavering Commitment to Excellence
At ITRiver, we are dedicated to providing 100% GENIUS, 100% GUARANTEED services. Our team of highly skilled and experienced IT professionals works tirelessly to develop customized solutions that cater to the unique needs of each client. We take great pride in our ability to go the extra mile, ensuring that our clients receive not only professional services but also a substantial increase in their IT knowledge and capabilities.
Comprehensive IT Services Tailored to Your Business Needs
At ITRiver, we offer a broad spectrum of IT services designed to help businesses streamline their operations and boost their productivity. Our core service offerings include:
- Business IT Support Services: We provide top-notch IT support services that cater to the specific needs of your business. From desktop and server support to network and infrastructure management, our team of experts is committed to delivering timely and efficient solutions.
- I.T. Service Level Agreements (SLAs): At ITRiver, we understand the importance of having a reliable and efficient IT infrastructure. That's why we offer customized SLAs designed to provide you with the level of support and service that your business requires.
- Managed Service Provider (MSP): As a trusted MSP, ITRiver offers proactive monitoring, maintenance, and support for your IT systems. Our comprehensive MSP solutions enable you to focus on your core business operations while we take care of your IT needs.
- Microsoft Volume Licensing: ITRiver is a certified Microsoft partner, offering a wide range of Microsoft volume licensing solutions to help businesses save on software costs and ensure compliance.
- HPE Server Sales and Maintenance: We provide tailored HPE server sales and maintenance services, enabling businesses to benefit from reliable, high-performance server solutions.
- HP Computer Sales and Maintenance: At ITRiver, we offer a wide range of HP computers, including desktops, laptops, and workstations, backed by our exceptional sales and maintenance services.
- Data Backup Services: Our robust data backup solutions ensure that your business data is secure and easily recoverable in the event of a disaster.
- Sophos UTM Sales and Installation: As a certified Sophos partner, ITRiver provides sales and installation services for Sophos Unified Threat Management (UTM) solutions, protecting your business from cyber threats and ensuring network security.
- Data Network Management: Our team of experts offers comprehensive data network management services, ensuring optimal performance, security, and scalability for your business.
- Website Hosting and Web Domain Registrations: ITRiver offers reliable website hosting and web domain registration services, providing your business with a strong online presence.
Experience the ITRiver Difference
At ITRiver, we are proud to have built strong, long-lasting relationships with our clients. Don't just take our word for it - here's what some of our satisfied clients have to say about their experience with ITRiver:
_"IT River go the extra mile by not only delivering a professional service, they develop their customers' knowledge and, are good at on-the-spot problem solving. Russ and Kevin are able to communicate with all IT level users even the complete IT dunces!"_
- Debbie McCowen, CEO, Armajun Aboriginal Health Service Inc.
_"I have used the services of IT River for over 8 years and would rate them highly as a very professional organisation that deliver each and every time I engage their services. I would not hesitate to recommend IT River to any business that is looking for IT services."_
- Adam Sydenham, Action Coach Clarence Valley
_"IT River have supported Bulgarr Ngaru since 2009 dealing with a number of servers, thin clients and remote access issues across 11 sites. We have had numerous challenging situations that IT River have handled with good humour, patience and professionalism."_
- Yvonne Byrnes, Practice Manager, Queen Street Clinic
Give your business the competitive edge it deserves by partnering with ITRiver, a trusted technology partner dedicated to your success. Contact us today at 1300 744 403 or via email at info@itriver.com.au to learn more about our services and how we can help your business thrive.
Computer Repair Experience
Technical Issues and Misdiagnosis
The review by James Travers-Murison highlights a concerning experience with a computer repair service. According to the review, the repairer provided incompetent technical advice, misdiagnosing the issue with the computer's fan. The reviewer was told that the left fan was broken, but it was actually the right side. This led to the purchase of the wrong fan, which the repairer then blamed the reviewer for.
Poor Customer Service
The review also alleges that the repairer was rude and inconsiderate, refusing to take responsibility for the mistake. Instead of apologizing and offering to correct the issue, the repairer engaged in a long email exchange justifying their actions with nonsensical logic. The reviewer felt wasted a significant amount of time trying to resolve the issue.
Confusion and Misdirection
The repairer reportedly tried to convince the reviewer to buy a new computer, which was not necessary, and then failed to provide a supplier for the requested item. The reviewer describes the entire experience as a "confused mess" and likens the repair shop to "Fawlty Towers IT".
Positive Experiences
On a more positive note, reviewers Kanewala Jayasekara and Shannon Cullen have reported positive experiences with the same repair service. They describe the service as helpful, friendly, and intelligent, with quick assistance and positive responsiveness.