Escape to Mercure Gerringong Resort for a serene getaway
About Us
The Plumbing and Gas Guys are a team of experienced and qualified Master Plumbers and Gas Fitters serving the Perth area. We are passionate about delivering fast, reliable, and professional plumbing services to both residential and commercial clients.
Our Services
We offer a comprehensive range of plumbing services, covering both emergency repairs and scheduled maintenance. Our services include:
- General Plumbing: leaky taps, dripping faucets, blocked drains, faucet installation and repair, water pressure problems, and more.
- Hot Water Systems: installation, repair, and replacement of hot water systems, including both gas and electric models.
- Gas Fitting: gas leak detection and repair, gas appliance installation and servicing, installation and maintenance of gas hot water systems.
- Commercial Plumbing: maintenance and repair of all types of commercial plumbing systems, including drainage, piping, and water fixtures.
Our Values
Our core values are:
- Customer Focus: We prioritize excellent customer service and go the extra mile to ensure your satisfaction.
- Integrity: We operate with honesty and transparency in all our interactions.
- Quality: We provide high-quality workmanship and use only the best materials.
- Efficiency: We respond promptly to your needs and work diligently to complete projects efficiently.
Why Choose The Plumbing and Gas Guys?
- Experienced and qualified plumbers and gas fitters.
- 24/7 emergency services.
- Free quotes and no call-out fees.
- Quality workmanship guaranteed.
- Responsive and reliable service.
Poor Customer Experience
The reviews of The Plumbing and Gas Guys company are overwhelmingly negative. Several customers reported experiencing poor customer service, with lengthy wait times and difficulty getting in touch with representatives.
Communication Issues
Multiple reviewers mentioned struggling to get responses or calls back from the company, with some even having to call a call centre and wait for a return call. This lack of communication led to frustration and eventually, some customers gave up and sought help from other plumbers.
Inadequate Workmanship
Several customers reported receiving subpar work, including botched installations, overcharging, and poor workmanship. Some reviewers even experienced property damage due to the company's negligence.
Lack of Transparency
Several customers felt misled or misinformed about the work being done, including being told that a refund would be made on their behalf or that a job would take a certain amount of time. This lack of transparency led to further frustration and trust issues.
Overcharging
Multiple reviewers mentioned being charged excessively high rates for labor and materials, with some feeling taken advantage of.
Unresponsive Directors
Several reviewers reported trying to contact the director or management team with complaints or concerns, only to be met with radio silence. This lack of accountability and willingness to listen to customer concerns further eroded trust in the company.
