Keeping your home and family safe
At B&D, we take pride in our long-standing history of innovation, quality, and genuine care for our customers. Our journey began in 1956 when we invented the roller door, and since then, we have been perfecting and evolving our products to cater to the ever-changing needs of Australian homes and businesses. Our commitment to local design, manufacturing, and distribution ensures that we deliver the most secure and reliable garage doors and openers in the market.
Our Garage Doors and Openers
We offer a wide range of residential and commercial garage doors and openers designed and tested here in Australia. Our residential doors include roller, sectional, and designer series, each with a unique set of features and benefits tailored to suit various preferences and requirements.
The roller doors are renowned for their space-saving, no-nonsense design and engineered for exceptional performance and durability. Our sectional doors offer unparalleled strength and versatility, available in a wide selection of designs and colours with the option to incorporate windows. The designer series range perfectly combines architectural inspiration, form, and function to elevate the appearance of your home's facade.
B&D garage door openers, remote controls, and safety & security upgrades are designed to seamlessly integrate with your garage door, ensuring smooth operation, safety, and convenience. Our Auto-Lock system, garage security camera, and safety beams provide added peace of mind for you and your family.
Commercial Doors and Openers
Our commercial range encompasses roller and sectional doors, commercial shutters, and openers designed to meet the stringent requirements of businesses. Each product is manufactured to withstand the rigours of intensive use while offering superior functionality and aesthetics.
Customer Service and Support
From the initial enquiry to installation, our experienced and knowledgeable team will guide you in selecting the perfect garage door solution for your needs. We offer a comprehensive range of resources, including owner manuals, how-to guides, FAQ's, and case studies to help you make an informed decision. For existing customers, we provide repair, maintenance, and service support through our nationwide network of accredited dealers.
Experience the B&D difference today. Secure, innovate, and enhance your garage with our extensive range of premium, Australian-made garage doors and openers.
Exceptional Customer Service
Several reviewers praised the exceptional customer service they received from B&D's technical support team. Specifically, mentions were made of Maria, Joanne, and Belle, who were described as patient, understanding, and knowledgeable. These customer support representatives were able to troubleshoot and resolve issues quickly, often over the phone, and provided clear instructions and follow-up support. The positive reviews highlight the team's ability to listen to customers' concerns, empathize with their frustrations, and deliver solutions promptly.
Inconsistencies with Product Quality
One reviewer, Mark Linter, expressed dissatisfaction with the product and maintenance requirements. They had experienced issues with their garage door remote and were surprised to find that regular maintenance was needed, which came at an additional cost. Mark's review raises concerns about the product's durability and the absence of a multi-year guarantee.
Key Takeaways
Despite a negative review, the majority of customers had excellent experiences with B&D's technical support. This highlights the importance of providing top-notch customer service to build customer loyalty and trust.
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