Start Your Next Adventure Today!
At Lumberjack Camper Trailers, we're passionate about bringing the great outdoors to your doorstep. As a proudly Australian-owned and operated business, we're dedicated to designing and manufacturing camper trailers, hybrid caravans, and toy haulers that make it easy for you to get away with family and friends.
Our Story
With a focus on innovation and quality, we've been perfecting our craft for years, and our range of campers and hybrids is designed to cater to all budgets and family sizes. From solo travelers to large families, we've got a model to suit you. Our campers and hybrids are built to withstand the harsh Australian terrain, with features such as off-road independent suspension systems, lithium batteries, and Redarc power management systems. Whether you're a seasoned adventurer or just starting out, we've got the perfect match for you.
Our Services
At Lumberjack Camper Trailers, we don't just stop at designing and manufacturing exceptional campers and hybrids. We also offer a range of services to ensure that you get the most out of your investment. Our dealerships are located across Australia, making it easy to find a location near you. Our team is dedicated to providing exceptional customer service, and we offer a comprehensive warranty and spare parts program to ensure that you're covered in case anything goes wrong. We also provide user guides and pole plans to help you learn how to use and set up your new camper or hybrid.
Our Mission
Our goal is to make it easy for you to get away with family and friends and create unforgettable memories. We're committed to delivering exceptional quality, innovative designs, and outstanding customer service. We're proud to be a part of the Australian outdoor lifestyle, and we can't wait to help you start your next adventure.
Purchase Experience
Some customers have had a positive experience with the purchase process, citing helpful staff and a great product. However, others have had issues with the pre-delivery process, with some finding that their campers were not set up correctly.
Quality of Campers
There have been several reports of poor quality campers, with issues such as snapped awnings, broken TVs, and improperly installed cable brakes. Some customers have also experienced problems with the suspension and chassis of their campers, leading to failures during use.
Customer Service
Many customers have expressed frustration with the customer service provided by the company, citing long wait times for repairs, lost files, and poor communication. Some have had to make multiple phone calls and emails to get a response, only to be met with further delays and excuses.
Warranty Claims
Several customers have had issues with the warranty claims process, with some finding that their claims were lost or ignored. Others have had to provide additional information or repeat the process multiple times, leading to further frustration.
Positive Experiences
Some customers have had positive experiences with the company, citing helpful staff and a great product. The maintenance team in Geelong has been praised for their excellent service, and some customers have had their issues resolved promptly.
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