Experience the Warmth of a Real Fire
Flues and Fires is a leading supplier of premium quality fireplaces and accessories in Melbourne, Victoria. For over 40 years, our family-run business has been dedicated to providing exceptional service and top-quality products to our customers.
Our Story
Flues and Fires was established in 1977 with a passion to provide high-quality fireplaces and accessories to the people of Melbourne. Since then, we have grown to become one of the most trusted names in the industry. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as the go-to destination for all fireplace needs.
Our Products
We offer a comprehensive range of fireplaces, including gas log fires, electric heaters, wood heaters, outdoor fireplaces, stoves, cookers, ethanol burners, and pizza ovens. Our products are sourced from reputable brands, both local and international, to ensure that our customers have access to the best options available. Our showroom in Thomastown, Victoria, showcases over 100 units on display, allowing customers to explore and find the perfect fireplace for their home.
Our Services
At Flues and Fires, we understand that finding the right fireplace can be overwhelming. That's why we offer expert advice and guidance to help our customers make an informed decision. Our team is dedicated to providing exceptional customer service, and we pride ourselves on being knowledgeable and friendly.
In addition to our product range, we also offer installation services, site inspections, and maintenance advice to ensure that our customers get the most out of their fireplace. We have a team of experienced installers who can recommend and install the perfect fireplace for your home.
Why Choose Us
At Flues and Fires, we pride ourselves on our exceptional customer service, expert knowledge, and commitment to quality. We believe in building long-term relationships with our customers, and we strive to provide a personalized experience that meets and exceeds their expectations. Whether you're looking to install a new fireplace or upgrade an existing one, we're here to help.
Overall Experience
The reviews for Flues and Fires are mostly positive, with customers praising the excellent service, helpful staff, and wide range of products on display.
Positive Comments
- Customers appreciate the helpful and efficient staff who go above and beyond to assist with finding replacement parts and providing quotes.
- The wide range of products on display is a major plus, and customers feel confident in recommending the store.
- The custom ceiling plate made to exact specifications is a testament to the store's ability to cater to unique needs.
Negative Comments
- Some customers have had poor experiences with the store's customer service, citing issues with missing parts, poor communication, and unprofessional behavior.
- In some cases, customers feel that the store is more interested in making a sale than in providing good service after the sale.
- The requirement of a $100 deposit for a quote is seen as unreasonable by some customers.
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