Empowering Brides to Be their Most Beautiful
A Passion for Bridal Bespoke Gowns and an Unparalleled Customer Experience
The journey to Lisa Jay Bridal Couture began in 2013 when founder Lisa Jay noticed a gap in the market for affordable, high-quality bridal gowns. With a background in the industry since the age of 17, Lisa possessed a keen eye for detail and a deep understanding of what contemporary brides desired. This ignited a vision: to empower women to find their dream gowns without breaking the bank.
Bespoke Bridal Creations
At Lisa Jay Bridal Couture, we understand that every bride is unique. That's why we offer a bespoke gown-making service, where we collaborate closely with you to design and craft a gown that reflects your individual style, preferences, and vision. Our skilled seamstresses use only the finest fabrics and techniques to ensure an exquisite and flawless finish.
Beyond the Dress: Dress the Bride Service
We believe your wedding day should be stress-free and perfectly curated. Our exclusive "Dress the Bride" service offers personalized assistance with gown alterations and styling on your wedding day. One of our experienced consultants will discreetly arrive at your location, ensuring a seamless and picture-perfect experience.
Something for Everyone
In addition to bespoke gowns and Dress the Bride services, we also offer an extensive selection of stunning off-the-rack dresses for immediate purchase. From classic and elegant to contemporary and glamorous, our collection caters to every taste and budget.
More Than Just a Boutique
We are committed to providing a holistic and personalized experience for our clients. Our friendly and knowledgeable staff is always ready to offer guidance, answer your questions, and ensure a comfortable and enjoyable shopping journey.
Get in touch today and let us help you find your dream wedding gown!
Customer Service Experience
Helpful and Kind
The customer service at The Bridal Outlet has been praised by multiple reviewers for being extremely helpful and kind. Laly Rodriguez mentioned that the customer service is "ALWAYS VERY HELPFUL AND KIND", while Anthony Micari described the owners as "very nice" and "accommodating". Dante M. also had a pleasant experience, stating that it has been a "pleasure to work with" the company.
Rude and Unresponsive
On the other hand, some reviewers had a negative experience with the customer service. Lorraine Love was "highly disappointed" with the service, describing the owners as "rude" and unresponsive to customer complaints. Scott Bloch also had a poor experience, stating that the company did not return phone messages and was not open to the public.
Product Quality and Pricing
Great Quality and Fair Prices
The products offered by The Bridal Outlet have been praised for their great quality and fair prices. Dante M. mentioned that everything they have bought from the company has been of "great quality" and at "very fair prices". Scott Jacobson also praised the company, stating that the logos on the bags always look "great" and that the service is "very fast and professional".
Business Operations
Wholesale Only and Limited Access
Scott Bloch was disappointed to find that the company only sells wholesale and is not open to the public. This limited access may be a drawback for some customers.
